Visitor
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4 Messages
Quota Issue
I have deleted email via webmail, had my kids do the same, emptied the trash and I am still getting qutoa warnings. Is there a way to tell which account is causing the issue?
Visitor
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4 Messages
I have deleted email via webmail, had my kids do the same, emptied the trash and I am still getting qutoa warnings. Is there a way to tell which account is causing the issue?
Again
Expert
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31.4K Messages
2 years ago
@user_2ec6ed
Have you also deleted mail out of folders?
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CCMichelle
Problem Solver
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788 Messages
2 years ago
Thanks for taking the time to reach out to us regarding your email issues. Can you please provide the exact wording that you are getting? As again mentioned as well, have you cleared your folders? How are you getting the warning?
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Does [ Gear Icon / Email Usage ] show the same?
Have you emptied the Trash folder [ Trash / Empty Trash ]?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_2ec6ed
Visitor
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4 Messages
2 years ago
BruceW It does and I have. This has been ongoing for a while. I have done all the things, had my kids do all the things. I’m at a loss as to which email account is causing the issue.
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Latoque
Expert
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29.6K Messages
2 years ago
@user_2ec6ed
Did you check the Sent folder? Also, if you hover your mouse pointer over each folder in the left pane, it should tell you how many emails are in that folder. Do any of them show a huge number? Also, unless I'm mistaken, each secondary account (and the Primary) has its own storage limit of 10Gb. So if one is full it shouldn't have any effect on the others.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
"please send us a direct message" means, from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
above or https://forums.xfinity.com/direct-messaging
• On the DM page click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person" but don't do that. It won't work.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
If a circle-slash appears when you try to select the "pencil and paper" icon it means that DMs are disabled in your user Profile. To re-enable them you'll need to go to your Profile Settings, clear the "Opt Out from Direct Messaging" checkbox, click Save, and try again.
(edited)
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