21TaraDrive's profile

Regular Visitor

 • 

2 Messages

Thu, Jan 9, 2020 4:00 PM

Pubmed website not working on Xfinity

Hi,

I cannot access the government website pubmed on my home wifi. When I try using my phone (no wifi), I am able to access it. I've spoken to some colleagues of mine: those with Xfinity cannot access the website while those with different providers were. All of us were able to use just our phones to access it. I need this website for work. I must be able to access it from my home. Can something be done?

Responses

New Poster

 • 

1 Message

1 y ago

I too am having a problem accessing PubMed on Xfinity wifi. When I am off of the Xfinity wifi and using my mobile network, I can access PubMed. Further, using a colleague's Sprint hotspot I can access PubMed. 

New Poster

 • 

1 Message

1 y ago

I am having the same issue. I can only access it on my phone's data.

New Poster

 • 

1 Message

1 y ago

I am having the same problem- again, an XFINITY customer. I always knew XFINITY/Comcast was bad, but being the only internet service in the area, I had no other choice.

 

Regardless, this needs to be resolved. Many of my demands for school/work require daily access to Pubmed. The issue is only on my personal wifi. On my hotspot from my phone, I can access it fine. We demand a timely resolution to this problem. 

EG

Expert

 • 

86.5K Messages

1 y ago

All. Try contacting the folks at this dept. to see if they know anything about this blocking.

 

 

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
BruceW

Gold Problem Solver

 • 

22.3K Messages

1 y ago


@21TaraDrive wrote: ... I cannot access the government website pubmed on my home wifi. ...

What web address are you using? Does https://www.ncbi.nlm.nih.gov/pubmed/ work?

EG

Expert

 • 

86.5K Messages

1 y ago


@BruceW wrote:

@21TaraDrive wrote: ... I cannot access the government website pubmed on my home wifi. ...

What web address are you using? Does https://www.ncbi.nlm.nih.gov/pubmed/ work?


FWIW, neither http or https works here.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

1 y ago

Same here.  I haven't been able to get on for several days.  And according to  https://www.isitdownrightnow.com/ and http://currentlydown.com/ the pubmed site is up.

New Poster

 • 

1 Message

1 y ago

I have the same problem on Xfinity internet. I found out that I can access the site on Xfinity if I connect to a proxy server (VPN) first.

New Poster

 • 

1 Message

1 y ago

I spent several hours on the phone with xfinity about this yesterday and spoke with 5-6 different people. Not surprisingly no one I spoke to really had a clue about or knew how to troubleshoot the issue. One person I spoke with told me the site had been identified as a security risk and blocked by the security team. I eventually sent them some IP address info from my computer and had it escalated to the advanced security team, but was told there won't be a resolution for 1-2 business days. I asked for a supervisor to call me after wasting half a day to get to that point and never heard back. One of the more frustrating issues with a cable company I've had to deal with and there have been many. I guess you can get away with whatever you want when you are a monopoly. Anxiously awaiting 5G to be done with this nonsense

New Poster

 • 

2 Messages

1 y ago

Has anything been sorted?

EG

Expert

 • 

86.5K Messages

1 y ago

Has anyone tried the CSA telephone number that I provided earlier ?

 

This appears to be a DNS problem. Checking the DNS, I get NX Domain (Non-Existent) Domain.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

2 Messages

1 y ago

Hello.  I can confirm that on our Xfinity internet account that the URL: www.ncbi.nlm.nih.gov

cannot be accessed.  Through my work I opened a VPN on the exact same computer, using the same Xfinity fiber, and could open that URL and pubmed--no problem as long as Xfinity doesn't see the URL. 

I have called about this and as successed pushed it up to the advanced security group.  Nothing yet. 

You can also check if your computer or the web isn't working for a URL using this handy site: https://downforeveryoneorjustme.com/

 

Just type in the URL and it will show you whether the site or you are having the issue.

 

Hang in there everyone.

New Poster

 • 

2 Messages

1 y ago

it is now working on Xfinity without the aid of VPN

New Poster

 • 

2 Messages

1 y ago

I received an phone message--that seemed like the world's worst PHISHING attempt, asking me to phone back to the elevated help center.  I'm only using VPN now. 

New to the Community?

Start Here