Problems with Appsuite "Collected addresses"

Greetings, @BruceW! I hope your week has been treating you well. Thank you for leaving a post on our community forum about this email issue. I honestly wasn't aware of these changes before you brought this up, but I would be more than happy to look into this for you. Please feel free to send me a direct message when you have time, and I will create a ticket with our advanced support team to see if they can offer any insight. It will be good for everyone to have some better clarification on this.

@XfinityJamesC wrote: "... Please feel free to send me a direct message ..."

How? And with what information? You didn't say. I sent a message to Xfinity Support, but have received no acknowledgement.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

@BruceW Thank you for your response and direct message. Reading over the specifics again of your initial post, and it is really taking me back in time to my repair days and my primary focus on internet and email! When I started that support we were still on smart zone! 

I am trying to locate the details for controlling the option for emails collected and as you found we only have the option to opt out of collecting them while sending. When you uncheck that options, does it remain unchecked when you navigate away from the settings and back to the settings? 

For deleting collected addresses, I see the issue you are experiencing. When selecting more than one contact the edit and delete options are greyed out. I don't think that this is working as intended, because that's a poorly designed intention, so I would like to bring both issues to the repair team to investigate and work with the platform team to address any unintended behaviors. 

I will follow up with you in the direct message. I wanted to make sure I replied publically that we are working to investigate this issue and let other's know if you have the same trouble to please comment and allow us to help you as well. 

@XfinityPaula asked "... option to opt out of collecting them while sending. When you uncheck that options, does it remain unchecked ..."

Yes, it does, and Connect does not seem to be collecting addresses from emails I'm sending, only from some inbound messages.

I just want to note that, regarding the lost "While reading, automatically collect contacts" option, this is not the first time that something in the Connect settings has gone missing. See, for example, The Curious Case of the Missing Auto Reply Checkbox in https://forums.xfinity.com/conversations/email/where-is-the-auto-reply-turn-off-option/64dfc706de75d267de81b434?commentId=64e0e1efde75d267de81c5c0 (reported missing 8-18-2023, restored 8-25-2023).

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Gabriel 

... The collection of addresses upon reading was removed ...

Why doesn't the company let us know about this stuff??? Why isn't this documented anywhere???

... anticipate a resolution by the end of the business day tomorrow.

As it happens, no new addresses have been "collected" since I created this topic last week. Time will tell if this happy state of affairs continues.

ETA: It didn't.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Also, what about the restriction that prevents us from deleting groups of Address Book entries? Why are we limited to deleting them one at a time? As @XfinityPaula stated above, "that's a poorly designed intention". Are we stuck with that one?

And I just noticed that although a "Reminder To Accept Solution" email asks me to "mark one as an Accepted solution", that option does not appear for any of the posts in the thread. Why not? The options for my own posts are "Edit/Delete/Copy Link", and for posts by others just "Copy Link/Flag as Inappropriate". Why am I not seeing an "Accept as Solution" option?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

... make sure there wasn't a cache/cookies issue ...

Cache and cookies cleared, and tested in Firefox, Chrome, and Edge. None of them have an "Accept Solution" option, only the options I listed above.

... Let me ask the Community Forum Team ...

While you're at it, could you ask them why I don't get any notification whatsoever for Replies, like the one you posted above? If I hadn't pulled up the thread to check it I would not have know you Replied. I have NEVER received notification for Replies, not no way and not no how, not by email and not by the "bell" icon, not once since the switch to the Sprinklr based Forums over 3 years ago!

PLEASE???

And why do you continue to ignore the notice that:

... if you select Reply, I am NOT notified and may not be aware of your response.

So frustrating . . .

@XfinityJamesC wrote: "... If it helps, I can send you a direct message ..."

Those have always worked for me so yes, until such time, if any, as Reply notifications are working, a DM would be an appreciated workaround for the problem. Thanks!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

The "From:" addresses for two emails that arrived today got pulled into "Collected addresses", one from "TiVo Customer Support (Do Not Reply)", and one from "Xperi Customer Support (Do Not Reply)". How can this be, since as @XfinityGabrielS wrote above: "The ability to add to collected when reading was removed and disabled"??? Even better, both of these were delivered to my Spam folder (both headers contain "X-CAA-SPAM: F00001"). Why is Comcast "collecting" addresses it considers to be spammer addresses???

Now if only:

• I had a way to turn off the unwanted collection of addresses from incoming emails
• I had a way to delete multiple collected addresses all at once, instead of one at time

Perfection eludes us . . .

Above I wrote that I didn't have an option to  "Accept as Solution". I was looking for it among the items of the "triple dot" menu in the upper right of each post. To my embarrassment I just realized that a bold "Mark as Accepted Answer" appears to the right of "Like" and "Reply" below each post in the thread. Somehow I just didn't see it before. Sorry! Sorry! Sorry! 

New information: Connect seems to add addresses to "Collected" when I select a message in the Spam folder, and then click "Not spam". The selected message moves to the Inbox, and a minute or two later, its "From:" address is added to "Collected addresses". It doesn't seem to matter whether the message was loaded into Spam by Comcast, or I moved it there.

???

ETA: It doesn't matter whether I use the "Not spam" icon, or drag a message from the Spam folder back to the Inbox. Either way, the "From:" address in that email is added to "Collected addresses" when the message moves back to the Inbox.

???

To repeat what I posted above: I don't want Connect to do ANY "collecting" EVER. 

Above, employee @XfinityGabrielS wrote that the ability to delete multiple address book entries was removed:

... intentionally due to bad actors taking advantage of the feature to cover their tracks. 

Worse, each one-at-a-time delete requires a "Do you really want to delete this contact?" confirmation step, which slows down the process even further. So we have an email system which allows us to delete every single email with just a few clicks, but "protects" the address book by slowing the delete process to a crawl. This makes no sense to me.