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SpPJ20
Discussion Driver
Engaged
Rousing Reactor

Contributor

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149 Messages

Monday, November 27th, 2023 8:30 PM

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Problems receiving emails from gmail or yahoo friends

All the sudden today, I'm not getting emails from friends sending from their yahoo or gmail accounts.  Any ideas?

Question

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Updated 

1 year ago

309

3

0

user_0gr9b1

1 Message

1 year ago

I am having the same problem.

1

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XfinityKatie

Official Employee

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744 Messages

Hello @user_0gr9b1 we definitley want to ensure that you are able to receive all the emails you need! Have you checked your spam folder to ensure that nothing is getting sent there? Do you have a Yahoo or Gmail account yourself to send your Comcast account a test email to see if it goes through for you? Have you been able to receive emails properly in the past?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_66hxhl

2 Messages

1 year ago

Same issue here.   Still not resolved.

1

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XfinityDilary

Official Employee

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2.1K Messages

Hello, @user_66hxhl. Thanks for commenting to let us know you are experiencing a similar issue. Is this happening with multiple emails as well (Yahoo/Google)? Have you checked your spam folder? Or did you try to send a test email to yourself? Are you having the same issue with outgoing emails by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

1 year ago

Hello @SpencerPJ ,Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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