Printing emails starts with blank page

@XfinityAmir​ I don't think we can rule out the problem is not with xfinity website.  Behavior is same on 2 different PCs with 2 browsers.

@sfmitch I understand where you're coming from, and we appreciate your feedback. We're always looking for ways to improve our products and service. In the meantime, I'd suggest checking the settings on the printer and browsers.

@XfinityAmir​ I do not see "File/Print" in my chrome browser.  Under three dots in upper right hand corner of browser, there is "Print" and "More Settings" and under that is "Paper Size" "Pages per Sheet" "Margins" "Scale" and "Options" (of which there is a header box that I have tried checking and unchecking and it makes no difference).  I am a lawyer and CPA and not a tech wizard.

@user_8c5b24​ 

If you scroll ALL the way down to the bottom you should see Print using system dialog...)Ctrl+Shift+P}.  Click on that and it should bring up the system dialog for printing.  Try using that.  If that doesn't work go back to the original dialog box and choose Pages/Custom and print and choose what pages you want printed.  The Preview box on the left will show you just the pages you want to print and what they should look like.  After seeing the print preview if you want you can go back to the system dialog and print only the pages you want.

@user_8c5b24​ sounds like you are talking about shortcut to Control+P (I don't see 3 dots in upper left) which does print properly, so thank you!

See attached.

@sfmitch​ 

Also, have you tried using File/Print through your browsers?

Hello, have you done any troubleshooting with your My Account App?

This is not resolved.  When you go to print emails, it puts an extra 1st page with only a header - the rest of the page is blank.  Big waste of paper and physical paper file space.

I am having the same problem & need help correcting this!! Who can I contact? Calling Xfinity is a joke...

@Again​ File/Print? I'm assuming you are referring to the ctrl+p command? Yes, same results.

@user_ea3912​ 

In Chrome, you should be able to see the all of the pages in preview, so if the first page is showing blank you obviously don't want to print that page.  If page 2 shows the beginning of the email, that's where you'd want to start to print, however, if it shows headers, nope, don't start there UNLESS the email starts within that same page but most likely you're going to start with page 2.    So, on the right hand side, you should see

Yeah but then it shows for example page 2 of 4 and looks like page 1 is missing.  That is what I have been doing but its a pain. Even if its a one page email, it shows 2 pages and you just print what is reflected as page 2 of 2.   This just started a couple months ago.  Never used to be like this.  I have used comcast email forever - since email began, and it never used to be like this.  

@user_8c5b24​ 

Does it happen with another browser like Edge or Firefox?

TBH, Chrome has never "played well" with webmail.

@Again​ Yes, selecting the custom option and omitting page 1 is an option, but sometimes in a rush you will forget to do that. That should NOT be a requirement. AGAIN, this is an issue with comcast webmail formatting!! To say that chrome doesn't "play well" with webmail is a ridiculous statement and frankly those type of statements, like saying something is a "coincidence" is usually made by some one that either just doesn't have the answer and/or is to lazy to figure it out (assuming that you are a person working in the tech sector). In addition, comcast webmail has been "playing" well with chrome for quite sometime now and this has only happened recently.

@jalopyjed1​ 

I have the exact same problem.  About two months ago emails started printing with just the header on page one.  It does it in desktop Chrome and Edge.  What is the fix?

Have you tried Firefox?

It does print correctly in Firefox.  But I don't use Firefox as my browser.  I use Chrome.  Usage share of Chrome is 65% and Firefox is 3%.  I would think your email program would be compatible with the most popular browser in the world.  

More input...this issue happens when using Chrome or Edge on my Windows 10 desktop computer *and* my old Windows 7 desktop computer.  (Oddly, it doesn't happen on my Chromebook.)  It started about the time that Xfinity redesigned their email login page.

@user_0446a9​ I am having same problem!! 

@user_572e25​ Does Xfinity just ignore these comments? I also need all info on emails. I have tried everything Xfinity has suggested...  Xfinity pls resolve this issue!

@jalopyjed1​ 

All of a sudden (yesterday) it started printing correctly.  It seems to me that there was some coding bug somewhere that was putting in a page break that was causing it to jump to the next page after printing just one line on the first page.  Oddly, it seemed to print correctly right after a Windows 10 update.  Hmmm.  Anyway, thank you to whomever at Xfinity, Google, or Microsoft fixed it.

It would seem to me, then, to have been a problem with Microsoft and not Comcast.  😉