M

Visitor

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1 Message

Fri, Sep 17, 2021 3:12 PM

Primary account unable to delete user

I'm unable to delete a user from my account, i'm using the primary account and get the error below. I've tried different web browsers and another computer but still same issue. 

Official Employee

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664 Messages

4 m ago

Hey there, @MAGArchitect, thanks for reaching out through Xfinity Forums regarding deleting a Username for your Xfinity My Account. Here is a link with the steps on how to delete a Username, https://comca.st/3znZIaM. You will need to be logged into your primary account. We would be happy to help you if you need additional assistance. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Visitor

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1 Message

2 m ago

I am having this same issue. I followed the steps suggested by Xfinity; but still get the same error message. 

Official Employee

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714 Messages

@ccoffman 

Good afternoon, It appears your account is a Comcast Business account and you will likely want to reach out to them via (800) 391-3000 for further assistance as ownership roles for business accounts do vary from Residential Comcast accounts.

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