Frequent Visitor
•
10 Messages
Prevent email from going to SPAM
Hi. Email from a specific sender keeps going into my Spam folder, even though I do not consider it as such. Everytime I catch such email in the Spam folder, I mark it as "Not spam". I also added the address to my webmail Address Book, per https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9. But I continue to get mail from that address deposited into my Spam folder. Are there any other suggestions for how to disuade the Xfinity Spam filter from trapping email from this sender?
Note that I have Xfinity's "Spam Filtering" enabled in "Advanced Settings". I do not wish to disable it and manage such filtering on my own with a bunch of Filter Rules. Nor do I wish to enable "Email Safe List" functionality. Both of these alternatives require much more maintenance activity on my part than I care to pursue. If those are my only other alternatives, I will live with the current annoyance.
Thanks.
XfinityMarcus
Official Employee
•
1.9K Messages
24 hours ago
user_fgr20 thank you for using the Xfinity Community Forums page to reach out regarding your emails going to the Spam folder automatically from a particular sender. Are you able to confirm if this is the only sender whose emails are being filtered in this way?
0
0
user_fgr20
Frequent Visitor
•
10 Messages
22 hours ago
XfinityMarcus I'm not sure I understand your question. The Xfinity filter redirects emails from lots of legitimately-spam senders to the spam folder daily. I'm happy with that part of the operation. But there is only one sender--so far--that I wish the filter would ignore and leave in the Inbox.
2
0