Visitor

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3 Messages

Tuesday, December 9th, 2025 2:01 PM

POP3 Server Not working

Unable to retrieve email on outlook since December 8th.  Getting error operation timed out waiting for a response from the receiving (POP) server.  Please help.

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Visitor

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1 Message

2 days ago

I am having the exact same issue (started Dec 8) with Outlook trying to receive email via POP3 server

Visitor

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1 Message

@dnelso21​ I am also having the same issue with both Outlook and my android phone.

Official Employee

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1.8K Messages

Hello dnelso21! Thanks for joining our Xfinity Forums community and sharing the trouble you are having with the pop3 server through outlook. I'm very sorry that we are having trouble with receiving email through outlook. I know how vital email is for our daily lives and I would love to help correct the issue. Are you still able to send email through outlook? Are you having any trouble with accessing your email online at connect.xfinity.com? A more common thing I am starting to see as well is our migration to yahoo mail. Have you received a notice or prompt to move your email account to yahoo mail yet?

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Visitor

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2 Messages

2 days ago

Having the same issues as of this morning.

Visitor

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11 Messages

2 days ago

Trust me here.  I have wasted MANY hours on this thinking I had [Edited: "Language"] up my Thunderbird client 

It has become abundantly clear to me that the fault lies 100% with Comcast pop3 servers. 

I SUSPECT it has to do with their changeover to Yahoo.

I could get relief from time to time by using a VPN and trying to retrieve emails with Thunderbird from other towns.  It actually worked now and then.

I HOPE I'm good now without having to "move" to a different town.

This is a pathetic situation and I feel really sorry for folks who need their Comcast pop3server to work.

Hopefully things will return to normal soon.

Comcast is horrible.

I will report my Thunderbird pop3 settings that are working at the moment in a few minutes.

(edited)

Visitor

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11 Messages

2 days ago

Take it all back.

Accidentally closed Thunderbird.

Back to VPN land

New Poster

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3 Messages

2 days ago

I am having the same issue, seems a DNS issue did the IP address change on xfinity side for pop3.comcast.net?

Visitor

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11 Messages

2 days ago

Well, I surrender.  It asked for my password (not sure why) and the new messages magically appeared 

Here are my settings, for what they are worth.

Your results may vary.

I am going to try to install Thunderbird on another computer to see if the defaults recommended by Thunderbird are the same as my settings.

Server Type: POP Mail Server

Server Name: pop3comcast.net  Port 995

UserName:

xxxxxx@comcast.net

Connection security:

SSL/TLS

Authentication method:

Normal password

Outgoing Server Settings

Description:

Comcast

Seerver Type:

SMTP Outgoing Server

Server Name:

smtp.comcast net  Port 465

User name:

xxxxxx@comcast.net

Authentication method:

Normal password

Connection Security:

SSL/TLS

Visitor

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11 Messages

2 days ago

Fresh install on another computer now downloading 12,168 files.

Only difference from my Server Settings is this Thunderbird default.....

Server Name:

mail.comcast.net

AND outgoing server

Authentication method:

OAuth2

Can't decide if I should change my settings.....

If it ain't broke.......

Visitor

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11 Messages

2 days ago

One last suggestion.

After I changed to the default, I had to turn off my computer, reboot, and then open Thunderbird.

It then required a password, and I think the default settings will (hopefully) work.

Can't explain how or why that worked.

New Poster

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2 Messages

6 hours ago

Having the same issue, what is going on Comcast?

Visitor

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11 Messages

5 hours ago

Right now, everything (POP3 with Thunderbird) and (IMAP with my Android phone) is working fine for me.  At this moment that is.  That is constantly subject to change.  Both types of server seem to go out of service at the same time for me.
I highly doubt that there is anybody to blame here EXCEPT COMCAST.  I don't understand why more people aren't on this forum complaining.  

Official Employee

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444 Messages

4 hours ago

Good morning @user_g9jyqu, and thanks for posting to the Xfinity forums, I hope this message finds you well. As someone that uses email for both work and personal use, I can understand how frustrating it can be to lose access, but you have come to the right place for help. How do you access your email? Is it through the Xfinity website, or a third party app such as Outlook?

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