2 Messages
PLEASE HELP
Somehow my account is tied to hers now SOMEONE FROM XFINITY PLEASE HELP THIS IS CRAZY I don't even know her password how could this happen
2 Messages
Somehow my account is tied to hers now SOMEONE FROM XFINITY PLEASE HELP THIS IS CRAZY I don't even know her password how could this happen
XfinityJeniece
Official Employee
•
2.4K Messages
1 month ago
Hey there, Jake012456, thanks for reaching out through Xfinity Forums regarding your account concerns. We want to ensure this is resolved for you! We take account security very seriously.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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