anon86290's profile

Contributor

 • 

389 Messages

Friday, November 15th, 2024 12:10 AM

Closed

Pegasus 4.8 Email Answer

I searched the Tiger Technology site for general information on email ports, and found:

https://support.tigertech.net/generic-email#incoming-pop3-email-jmp

 "Optionally, your mail program may support TLS security encryption (previously known as “SSL”) for incoming mail. If so, you can turn on that option. The “port number” depends on the type of encryption your program uses:"

    "POP3 with no encryption, or with “STARTTLS” encryption: port 110"
    "POP3 with implicit (forced) TLS encryption: port 995"

With three Security selections, and two ports, 995, and 110, here's what worked, yes, and what didn't, no:

Via direct SSL connect, 995* yes; 110, no
Via STARTTLS command, 995, no; 110, yes
Never, no port worked

I played around with the smtp setting, too:

Via direct SSL connect, 465 yes; 587, no
Via STARTTLS command, 465, no; 587*, yes
Never, no port worked

*I chose these settings.

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Official Employee

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960 Messages

1 year ago

It looks like your email client isn't sending authentication details, which are needed to send email via SMTP outbound on our platform.

Contributor

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389 Messages

1 year ago

Well, yes it is.  As stated in the post,

Via STARTTLS command, port 587

Official Employee

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960 Messages

@anon86290​ I can only tell you what I'm seeing in the logs, and the logs suggest you are properly using TLS, but not properly sending AUTH credentials.

This is a Windows box, correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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