Hi there @sueshee ! Thanks for reaching out on the Community Forums! We do require that you update your password every so often. If you do not trust an email that you received, I understand! You can change your password with the directions here as normal without clicking any email links : https://www.xfinity.com/support/articles/changing-or-resetting-your-password
The email is forcing me to change my password. I am afraid this is a scam.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
preceding the email subject line in the list of emails
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
XfinityFrank
Official Employee
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1.3K Messages
1 year ago
Hi there @sueshee ! Thanks for reaching out on the Community Forums! We do require that you update your password every so often. If you do not trust an email that you received, I understand! You can change your password with the directions here as normal without clicking any email links : https://www.xfinity.com/support/articles/changing-or-resetting-your-password
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Again
Expert
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31.4K Messages
1 year ago
@sueshee
It definitely isn't a scam. Everyone is being required to change their password[s].
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BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/) look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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