Outgoing mail SMTP not working

A few days ago my wife's email stopped completely on a PC using Outlook and on her iPhone. She changed her Comcast password. The web based Comcast mail portal works fine, but both Outlook and iPhone cannot send email.

I have tried changing ports, authentication with no success. Currently these are set to the previous settings.

I have no more ideas on what to do. Can you provide some help?

FWIW, my mail works fine on a MAC and iPhone, same settings as hers.

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XfinityThomasA

Official Employee

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1.8K Messages

4 months ago

Did you update the password in Outlook after changing your Xfinity password, user_s6f7h7.

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user_s6f7h7

2 Messages

I updated outlook for both incoming and outgoing messages. The incoming messages started updating but I could never get the outgoing messages fixed.

we paid the local Windows guy to make the fix. I have no idea what he did different.

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4 months ago

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XfinityJorge

Official Employee

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1.7K Messages

user_s6f7h7 Thank you so much for using our Forums to contact us and for the update! We are happy to help if you are still having issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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Outgoing mail SMTP not working

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