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jubrand
Rousing Reactor
Expressive Exchange
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49 Messages

Sunday, April 3rd, 2022 3:45 PM

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Outgoing emails going to spam/junk folder

I'm trying to send an email to about 10 people, all except one are on the cc line. The email just has text and a few hyperlinks, no attachments. I also bcc all emails to myself. When I send this, it ends up in both my "sent" and my spam folder eventually and no one receives it. This even happened when I replied all to the same group of people in an email someone else originated (with the body of my email inserted). 

Then to make it weirder, I sent my email to ONE person on that list and she received it. Then she forwarded THAT email to the same group from her gmail account. My copy of that email from her? Went to my spam. Everyone else received it. 

My head is also spinning, but any ideas? 

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4 years ago

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XfinityAlfonso

Official Employee

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2.6K Messages

4 years ago

Hey there @jubrand Are these issues still present? I would recommend first looking at the email and spam filter settings to see if they are too high. It may also be related to the content within the email itself. Check out this article and let us know if this helps. 

 

 

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jubrand

Contributor

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49 Messages

@XfinityAlfonso​ Yes, it still happens. Where do I find those settings? 

4 years ago

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XfinityAlfonso

Official Employee

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2.6K Messages

Thank you so much for checking those settings for me, @@jubrand. When these messages come back or are unsent; what is the specific message you are seeing in the header details? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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XfinityAlfonso

Official Employee

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2.6K Messages

4 years ago

OK, thank you for letting me know! The article link I posted above show  exactly where to find those settings in Xfinity Connect. 

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jubrand

Contributor

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49 Messages

@XfinityAlfonso​ I'm not sure what you mean by the settings being too high. All I see is the option to use a safe list or not. There's not really "levels." I could turn them off, which would be a spammy disaster, or I can only use a safe list, which would be far too restrictive. Plus, the issue seems to be my outgoing emails from my comcast account in some situations. Not incoming stuff. 

4 years ago

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jubrand

Contributor

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49 Messages

I've also tried marking these emails as "not junk" from the junk folder. Both in my external email program and the xfinity web interface. 

4 years ago

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CCAlisha

Problem Solver

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571 Messages

Thank you for attempting to report the emails as not junk. I apologize that you are still having troubles. It sounds like a filter has been added to your email settings. When you receive an email that you sent to yourself what is the header of the email? Also, can you review your email settings to ensure that you are not filtering emails sent from yourself to be sent to the junk folder. 

I no longer work for Comcast.

4 years ago

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jubrand

Contributor

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49 Messages

I'm definitely not filtering emails from me to junk. In fact, it doesn't happen every time, only when I'm sending to multiple recipients. 

I just tested something and it might be the newest version of outlook for mac that's doing it, but I can't be sure yet. 

4 years ago

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XfinityAirelle

Official Employee

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3.3K Messages

Got it. In the meantime, you always have the option to use our webasiote to access your email. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

4 years ago

Good afternoon,

An update was made to the spam filter recently, can you please run a few more test emails to see if you are still having an issue?

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jubrand

Contributor

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49 Messages

@XfinityCSAEmail​ I haven't tried sending any, but the spam filter just blocked an incoming email that I've already marked safe multiple times. 

4 years ago

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user_7bd27d

Visitor

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1 Message

4 years ago

I have the same problem. I have a group list of 28 people that I email regularly to set up social meetings. I have never in the past had a problem with this group email. However, within the past 2 weeks my outgoing emails have (1) not been received by the recipients or more commonly (2) ended up in the recipients' junk mail folders.

Comcast has evidently changed some security/spam settings to my detriment. What can I do to resolve this?

Richard

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CCTimothyA

Problem Solver

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785 Messages

@user_7bd27d Thank you for reaching out and bring this to our attention. We did do an update to the email security. Are you still having the issue? 

I no longer work for Comcast.

4 years ago

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