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English53
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Contributor

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38 Messages

Tuesday, November 5th, 2024 5:45 PM

Outgoing emails failing.

Outgoing emails hang and then fail today. I get the following message:

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

Question

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Updated 

2 months ago

209

2

0

XfinityGabriel

Official Employee

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2.2K Messages

5 months ago

 

English53, Hi there! Thanks for reaching out. I know how important it is to send out emails without any errors. I am so sorry to learn about this experience. You've reached the right place. Over social media, we are a dedicated team of experts who specialize in resolving email concerns. We can help. When getting that error, what type of device are you using to send that email? Are you using a sending email from a third party email client or are you sending it from the XFINITY website?

 

4

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English53

Contributor

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38 Messages

Thanks. The problem spontaneously resolved. However, if it hadn't, that would have been kind of a long wait to get help!

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5 months ago

0

English53

Contributor

 • 

38 Messages

Thanks. The problem spontaneously resolved. However, if it hadn't, that would have been kind of a long wait to get help!

Like

Reply

5 months ago

0

user_9rvbu2

1 Message

@XfinityGabriel​ I just had the same problem on my email

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2 months ago

0

XfinityJorge

Official Employee

 • 

2.1K Messages

 

user_9rvbu2 Thank you so much for using our Forums and we are sorry to hear that you are having issues are well. Is this still ongoing on your end or is it working?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 months ago

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

5 months ago

 

English53, No problem. We apologize for the delayed response. While we have you and if you have time, would you like us to review the account today to see if we can provide a better deal or lower the monthly rate for your service needs?

 

2

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user_5qf4ug

1 Message

what is the solution?  I've had this issue all day today.

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2 months ago

0

XfinityJorge

Official Employee

 • 

2.1K Messages

 

user_5qf4ug Hey there! If you are still having issues, please let us know and we are happy to assist!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

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