sgtjdc's profile
sgtjdc
Responsive
Conversation Starter
Conversationalist

Frequent Visitor

 • 

29 Messages

Sat, Oct 24, 2020 5:00 PM

Outbound Email Policy of Comcast for this IP range: 98.234.0.0/16 is listed on the Policy Block Lis

 

98.234.0.0/16 is listed on the Policy Block List (PBL)

Eartlink is bouncing my emails because they see this in the Policy Block List


Outbound Email Policy of Comcast for this IP range:

Email sent by Comcast subscribers using a mail program such as Outlook Express are required to send the email through Comcast. To insure your mail program is properly configured, please visit http://www.comcast.net/help/faq/index.jsp?faq=Email117481. If you are a Comcast Commercial Services customer and need support, please contact support_biz@cable.comcast.com

 

That comcast link goes to 

Sorry, we couldn't find that page.

The page you are looking for may have been moved, updated or deleted.

 

Responses

BruceW

Gold Problem Solver

 • 

22.3K Messages

6 m ago

sgtjdc

Frequent Visitor

 • 

29 Messages

6 m ago

Thank you. But that is not it. I am emailing from my own domain in Outlook 360 and Earthlink.net    buonces my emails with  the explanation that my URL is listed on the Policy Block List (PBL).

 

Official Employee

 • 

96 Messages

6 m ago

@sgtjdc 

 

Hello,

 

All residential IP addresses are listed on the PBL. The primary function of the PBL is to prohibit residential server hosting as it is not residential usage. There are also security concerns when it comes to a residential user being able to freely host mail servers from their home network. The issue is likely a misconfiguration in your outlook client settings. Earthlink should not be looking at your client ip if properly setup via Office 365.

 

Are you able to confirm your current outlook settings?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
sgtjdc

Frequent Visitor

 • 

29 Messages

6 m ago

Thank you. I have no problems if I send the emails from @comcast.net or from @gmail.com only if I send them from @ItalianAmericanClub.Org,  that is my website hosted by Godaddy.com. I am using the Outllok settings specified by Godaddy.com

The setting are:  POP  pop.secureserver.net   Port 995    This server requires an encrypted connection (SSL/TLS)       Requires logon using Secure Password Authentification

Outgoin mail    Server smtpout.secureserver.net       Port 465   SSL/TLS

Require logon SPA    SMTP requires authentification Use same settings as incoming mail server.

I really appreciate  your help.

Official Employee

 • 

96 Messages

6 m ago

@sgtjdc 

 

Thank you for the update. These do appear to be go daddy’s correct settings. Although you will want to reach out to your domain host as it appears there is still a misconfiguration that is causing you to send from you client IP instead of their hosted server.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

4 Messages

5 m ago

What are the correct settings?  

The quoted FAQ http://www.comcast.net/help/faq/index.jsp?faq=Email117481 doesn't go anywhere.

Is the FAQ pages somewhere else?

Given the pandemic, there are ALOT of people right not working from home who tend to use their company domains and are running into this problem.

Further, everyone who has their own domain isn't necessarily a "business" and could still be "residential" use.

I have the same problem and need a solution. 

Thanks.

Regular Visitor

 • 

4 Messages

4 m ago

Is there anyone from Comcast that can respond to this?

BruceW

Gold Problem Solver

 • 

22.3K Messages

4 m ago


@BJMason wrote: What are the correct settings?  ...

If you are asking about email client settings, see https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

 

As employee @ComcastSPAAbuse stated in https://forums.xfinity.com/t5/Email-Web-Browsing/Outbound-Email-Policy-of-Comcast-for-this-IP-range-98-234-0/m-p/3380837#M221472 :

 


All [Comcast] residential IP addresses are listed on the PBL.

 

BruceW

Gold Problem Solver

 • 

22.3K Messages

3 m ago


@Rock5 wrote: ... This problem was resolved for me by using Comcast WAN IP that is static. Ofcourse, you have to pay extra monthly fee to comcast to have static IP.

Comcast doesn't offer static IPs to residential customers, only Business customers.

 

sgtjdc

Frequent Visitor

 • 

29 Messages

3 m ago

I am not sure what has changed but in the past 2 weeks Earthlink has not blocked my emails.

Regular Visitor

 • 

4 Messages

2 m ago

This is not for a comcast email address.  I use a private domain address.

 

Second, your second link says, "The primary function of the PBL is to prohibit residential server hosting as it is not residential usage. "  But merely using your own domain address does not necessarily imply non-residential usage.

 

I use Gmail, online through my browser, as my email client with my private domain.  I am not hosting an email server from my home network.  Why should my bandwidth provider matter?  Using Gmail with my private domain should not be a security problem for Comcast.  Gmail is properly configured and I am using SPF authentication set up on my private domain(and when I send private domain email from Gmail that is receive it says "Received-SPF: pass (domain of xxxxxxx.xx designates xx.xxxx.x.xxx as permitted sender")

 

With the pandemic, ALOT of people are working from home using their residential network.  Are all their email using their company email address subject to be blocked?  Most will not even know they are being blocked (especially since many will go through) as you are not usually notified.  I was not having many emails not delivered without ever knowing this was happening (and that lack of notification is itself a problem -- if you don't know there is an issue, you don't know you have anything to correct).  

 

So in order to have my emails using my private domain (which is otherwise identical to any other email I might send with a comcast.net or gmail.com domain) go through, I have to pay Comcast an extra, say $50 per month, for a commercial account and a static IP address?  A extra $50 per month just to be able to send email using my own domain?  Really?

 

My understanding is that this restrictive policy is not widespread among ISP's.  Many don't have this policy.  It's Comcast and a maybe a couple others. 

An extra $50 per month just to use a private domain seems a bit ridiculous (as I get no benefit or value from any other features of a commerical ISP service), is there a way around this (again, I am using Gmail online for email) to ensure my email is delivered, or is the solution just to change providers?

New to the Community?

Start Here