opened emails in-box disappearing.

user_zucaiz Hi there! We are sorry to hear about the disappearing email issue youve been experiencing. That definitely sounds frustrating, and we want to help get to the bottom of this. Since your opened emails are disappearing after a few minutes but aren’t showing up in Trash or Spam, here are a few things to check:

Possible Causes & Solutions:

1. Check for Filters or Auto-Forwarding Rules

   • Log into your Xfinity Email Settings and check for any active filters or forwarding rules that might be moving emails automatically.
   • Go to Settings > Mail > Filter Rules and disable anything suspicious.

2. Check for Third-Party Email Access

   • If you access your email through a third-party client (e.g., Outlook, Apple Mail, Gmail), it may be set to delete emails from the server after retrieving them.
   • Try logging in directly via Xfinity Webmail and see if the issue happens there. If not, check your email client’s settings.

3. Test in Another Browser or Device

   • Sign in on a different browser or device (or try using Incognito Mode) to see if the issue persists.

4. Clear Cache & Cookies

   • Since you mentioned deleting old emails to free up space, clearing cache and cookies from your browser may help refresh your inbox view.

5. Check for Security Issues

   • If you haven’t already, change your email password and review your account for any suspicious logins (via Xfinity’s account security settings). If someone else has access, they may be deleting emails remotely.

If none of these steps help, let us know so we can look into this further.