vislandale's profile

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9 Messages

Thursday, January 31st, 2019 10:00 AM

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nothing happens when I click on a hyperlink in an email

This problem just started 2 days ago. Hyperlinks in email not responding. What is the fix?

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Contributor

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423 Messages

6 years ago

On my Android phone running Chrome, I press my finger on the link and hold until the popup menu comes up. Then I select "Open in Incognito Tab".

The page at the link then opens even when I have "Popups and Redirects" disabled in "Settings".

Expert

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29.7K Messages

6 years ago


@mckownbarnes wrote:
Why can't I access the hyperlinks in the emails?

This is a known issue if you are using Chrome.  To get around it see here--------------

 

https://forums.xfinity.com/t5/Email-Web-Browsing/nothing-happens-when-I-click-on-a-hyperlink-in-an-email/m-p/3194328/highlight/true#M206008

New Poster

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1 Message

6 years ago

Why can't I access the hyperlinks in the emails?

Contributor

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423 Messages

6 years ago

Latoque,
Aren't you opening a big security hole by allowing all popups?

If on phone, Do what I said in my last post and links should work.

If on computer, right click the link and select "open link in incognito window" or "open link in new window". One or both of those should work.

This way you don't open up the browser to ALL popups and redirects on other sites.

New Poster

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3 Messages

6 years ago

Thank you!!!  I trust this will work - even though it may also open me to malware, I do try to protect.  It has been incredibly frutrating and the Xfinity people on the phone knew nothing about this new problem.  Why does Comcast not have more or better programmers?

Contributor

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423 Messages

6 years ago

Sussass,
Did you try what I said? That should work and you don't have to open up your browser to all popups.

You should always tell exactly what you do to fix something so that others know what to do.

Contributor

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25 Messages

6 years ago

I saw the links that didn't launch from email issue using Chrome browser on Win 10 and now have the problem with Chrome on Win 7. I'm not sure what changed but, to solve the issue without compromising security: go to Chrome "Settings", leave "Pop-ups and redirects" set to "blocked (recommended)" and then, under "Allow", add https://connect.xfinity.com to the list. It may be the only entry - I only had two and one was no longer used. 

 

That fixed the problem on the Win 7 machine and I'll be doing the same to the Win 10 box that currently allows pop-ups and redirects.  My Android devices running Chrome were not affected by whatever changed.

 

Regular Visitor

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8 Messages

6 years ago

All of a sudden I cannot click on anything within an email and have it go anywhere.  And my service has been slower than slow.  Have jumped through all the hoops but nothing works like it used to.  

New Poster

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1 Message

6 years ago

Problem just started. All hyperlinks in my emails are no longer working. I rebooted the computer and the problem resolved but now its happing again. Any suggestions to fix this? 

Frequent Visitor

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31 Messages

6 years ago

Same Problem Here

Links=Used To Work

Links=Now Do NOT Work

Issue With Comcast...One Of A Multitude Of Issues

New Poster

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1 Message

6 years ago

I have the same problem.

Hyperlinks quit working in emails.

Please tell us the fix.

New Poster

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4 Messages

6 years ago

i have a three day old computer and mine is doing the same thing

Contributor

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25 Messages

6 years ago

A recent Chrome update fixed the problem but you can do it manually if that's the browser causing the problem.

1.  Go to Settings menu (in three dot at upper right of screen)

2. Scroll down and select "Advanced"

3. In Advanced, select "Content Settings" 

4.  Go to "Pop-ups and redirects (it should be set to "blocked")

5. Select "Allow" and "Add" this: https://connect.xfinity.com

That should fix it.

Regular Visitor

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4 Messages

6 years ago

I have the same problem. Use Chrome, but can forward the comcast e-mail to my g-mail and link will open so I do not think it is Chrome.

This started after the latest WIndows Update.

How to solve? Not functional.

Regular Visitor

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4 Messages

6 years ago

Thank you...adding xfinity to pop-ups per tuckerdf instructions solved the problem.

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