Not receiving spam
First some particulars. Using windows 10 x64 on desktop; Mozilla Thunderbird email program. I do not have a spam folder in Thunderbird. If I want to check the spam folder I must sign into my email account on xfinity.com
I have been expecting an email - which has been sent twice according to the source - and I suspect it went into my spam folder. Trouble is my spam folder is empty and has been for the last two weeks that I have been checking it trying to find this email. Used to be LOTS of spam email in that folder when I periodically checked and emptied it. There has been none, zero, zip, nada - not one darn email in that folder for two weeks. ????? I have checked with the sender and they DO HAVE the correct email address.
In the advanced (mail) settings, the "Enable spam filtering" and "Save a copy of emails marked as spam" are both checked. As an experiment, I unchecked them a week ago. Checked again two days later and the spam folder was still empty. I re-checked them and now - 5 days later - the spam folder is still empty. What gives?????????????? I am 99% positive my missing email is being detected as spam but is not being saved in the spam folder. In fact NO email is being saved in it, which I find very, very unusual. I do not believe that all of a sudden I stopped receiving spam email.
Any ideas or suggestions very appreciated.