Regular Visitor
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3 Messages
Not receiving SOME email
I am having a problem receiving some emails. Specifically from info@stonealley.com I get my kids' sports information from this domain. My husband is a coach and when sending me an email from the site, he doesn't get any return error, but I don't receive it anymore. He also has a comcast email address, to which they are delivered succesfully. I was receiving emails from here for several years. I believe I stopped receiving them in mid-December 2019. They are not in my SPAM folder either, I actually recently tried disabling this all together, just in case. But it doesn't seem to help.
Responses
jenj1105
Regular Visitor
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3 Messages
1 y ago
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Latoque
Expert
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28.8K Messages
1 y ago
Comcast security should be able to help with blocking issues-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
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ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
i've reviewed this issue and the email info@stonealley.com has not attempted delivery to @jenj1105 . This is something the sending side would want to review and see if the email is saved incorrectly in their database or if they receive a bounceback from their internal server.
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