U

Friday, September 13th, 2024 4:07 PM

Not receiving new emails

A few days ago I received an email from the postmaster saying that my email has reached its max size and that I won't receive new emails until old ones are deleted. I have delete 5-8k emails and still have not received any new emails since then. How do I fix this??

Official Employee

 • 

2.3K Messages

21 days ago

Hey there, user_d2lnsc, thanks for reaching out through Xfinity Forums regarding your email account. I rely on my email account for all my important messages as I am sure we all do, so we definitely want to make sure it is working for you! We would be happy to help with troubleshooting. 

 

Here is a link to the steps to manage your email storage, https://www.xfinity.com/support/articles/xconn-email-storage-limit. Let me know if this helps or if you are still having issues. 

 

forum icon

New to the Community?

Start Here