Visitor

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3 Messages

Monday, July 28th, 2025

Closed

Not receiving emails

I have not received any emails since last Wednesday, and I know I should have received notifications from Amazon for orders placed, shipped, and received. I sent myself a test email from Gmail, and another from my Comcast account to my Comcast account. Neither was received. A test message from the Comcast account to the Gmail account was successfully received. All of my previous emails are still visible, just not receiving any new ones. I am using Chrome to access my account on both my laptop and phone, each with the same result. 

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Accepted Solution

Visitor

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3 Messages

5 days ago

Interestingly, when I signed up for this forum, I did receive emails acknowledging that. But no others.

Visitor

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3 Messages

Never mind. It was my error. Last week, I was trying to receive an email from a service I signed up for, and they kept sending it, but it never came through. It wasn't going to spam or anything, just not reaching my email. They suggested that I add their email address to my list of "trusted" emails. So, I did, not realizing that in doing so, ONLY trusted emails would now be received. My bad!!!!

Official Employee

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1.5K Messages

@user_ug380b, glad to hear you figured out the problem! If you need anything else, please create a new post. Take care! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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