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user_d95ce3
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6 Messages

Friday, December 16th, 2022 7:38 AM

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Not receiving emails sent via survey monkey

I have been sent emails regarding my availability for employment (temp job) via survey monkey.  I did not receive the emails.  They bounced back to the sender even though they were sent to my correct comcast.net address.  Why aren't I getting these emails? I haven't had trouble with survey monkey before.  How can I fix this?

Question

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Updated 

2 years ago

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XfinityDilary

Official Employee

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2.2K Messages

2 years ago

Hey, @user_d95ce3! Thanks for posting on our Community Forums. We appreciate the opportunity to help with your email concerns. To make sure we are on the same page. Are you sending emails to a survey monkey address? Or are they trying to send emails to you? Are you using our connect website to access the emails or a third-party email client? 

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user_d95ce3

Visitor

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6 Messages

2 years ago

The emails are being sent to me and are bouncing back.  I never see them.  I'm accessing them through the Connect web site.

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XfinityDilary

Official Employee

 • 

2.2K Messages

Thanks for getting back to us. Are you getting a specific error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d95ce3

Visitor

 • 

6 Messages

No.  I learned from the people who sent the survey that the email was bouncing back.  They didn't say anything about an error message - only that they double checked my email address and that they sent it to the right address

2 years ago

0

XfinityDilary

Official Employee

 • 

2.2K Messages

Is this the only company that's having issues emailing you? Are you able to get emails from other sources? If not, I would recommend you check the forwarding feature setting. It might be turned on. Go to the gear icon and click on Email Settings, Auto Forward. If there is anything there please remove it. Let me know if that helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d95ce3

Visitor

 • 

6 Messages

I am not having trouble getting emails from other sources.  Just this source that I know of.  The forwarding feature is NOT enabled.

2 years ago

0

CCEthan

Official Employee

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1.4K Messages

@user_d95ce3.  We can look into putting in a ticket. Can you go to the Connect page and sign in? This is part of the process. 

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d95ce3

Visitor

 • 

6 Messages

2 years ago

Why does Xfinity make it so hard to get help?

1

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XfinityEmilyB

Official Employee

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2K Messages

Thank you so much for keeping us posted and we'll stick with you here until we get to the bottom of this together. I'll need to confirm some personal information to continue troubleshooting.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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