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user_a0f600
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10/28/2026 12:19 PM

Not receiving email- even from xfinity@account.xfinity.com

For years I have been having issues receiving email from companies such as for order confirmations or e-vites.  Now even messages from

xfinity@account.xfinity.com

won't com through to my Comcast email address.  I have posted many times about this but nothing ever gets resolved. Now when I needed to click on an activation link to get an equipment  shipment from Comcast I never received several  messages that were sent. I DO GET MESSAGES when using my gmail account. However it is unacceptable to not receive messages at my Comcast email address.

Is there anyone at Comcast that can fix this problem????

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1 hour ago

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XfinityOrlandoM

Official Employee

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3.9K Messages

10 hours ago

@user_a0f600

Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing with your e-mail account. Have you attempted to change your password yet? That may alleviate the issue. Details on how to do so are here : https://www.xfinity.com/support/articles/changing-or-resetting-your-password

 

Is the problem you're experiencing on our website or on a third party email service (Outlook)?

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user_a0f600

Contributor

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62 Messages

10 hours ago

I have changed my password. It happens on every platform obviously.

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XfinityOrlandoM

Official Employee

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3.9K Messages

@user_a0f600

Thanks for clarifying. Let's take a deeper look at your account so we can do some troubleshooting to see if we can get this resolved for you.

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 hours ago

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user_a0f600

Contributor

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62 Messages

There is no place to start a new conversation. I have DM's enabled. This has happened before. what am i supposed to do?

I'm also not being notified when new responses are posted here.

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4 hours ago

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XfinityJorge

Official Employee

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3.4K Messages

Please click the link above to see the steps to send us a DM. We are looking forward to your response. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

4 hours ago

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user_a0f600

Contributor

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62 Messages

I did that. It didn't work in Firefox but now works in Safari. How long till I get a response?

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4 hours ago

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user_a0f600

Contributor

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62 Messages

4 hours ago

I sent a DM 15 minutes ago but nobody has responded.

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