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steveba26
1st Topic

Visitor

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1 Message

Wednesday, May 17th, 2023 8:58 PM

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Not Receiving Certain Emails

About a month or so ago, I stopped receiving emails from several different senders that I typically received on a regular basis. On one of those accounts with a sender I stopped receiving emails from, I changed my email address to a gmail account and I receive them daily without issue since then. I do not have any filters enabled, the emails are not in my spam folder, and I use imap for mobile email access.

Question

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Updated 

2 years ago

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user_86a5c5

Visitor

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2 Messages

2 years ago

I have a very similar problem.  I don't get emails from certain parties who utilize mailing lists.

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XfinityAlex

Official Employee

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902 Messages

2 years ago

If you have accidentally marked a message as spam, the ESP responsible for sending those messages may add you to a "block list" of sorts.  If you'd both like to DM me some of the details, I can take a better look at what's going on.

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user_86a5c5

Visitor

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2 Messages

@XfinityAlex​ I don't know what kinds of details you mean.  But there are two sources in particular where I am not receiving their emails sent out via a mailing list.  I receive emails from individuals, and from some mailing lists, and receive plenty of spam emails.  I mention this non-receipt of mailing list emails to the sender, and I get comments like "Check your spam folder" or "Check your email settings" and other similar remarks.  When checking my spam folders I never see any of the expected emails in there, only emails that I manually mark as spam.  As to the settings, I don't see too many options, and I've tried to make them as permissive as possible.  As far as I can tell from my settings, no incoming email should be blocked; of course I'm not that tech savvy to begin with.  I've noticed this problem for some time, somewhere between three and six months.  Thank you.

2 years ago

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XfinityAmira

Official Employee

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4.1K Messages

@user_86a5c5, I am sorry to hear that this has been an ongoing issue for you. My team would like to investigate this further on our end. Please send us a Direct Message to better assist you. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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CCDaisy

Problem Solver

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127 Messages

2 years ago

Hello @s_Bailey4902 sorry to hear you are having issues with those senders when receiving the email. If you are using one of our awesome Xfinity Modems we do have a Service policy link  https://spa.xfinity.com/postmaster?faq=avoid-blocks-ipv4 that will help with unblocking those senders so you may access them on the Xfinity email. 

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