user_sh99a2's profile

Visitor

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4 Messages

Wednesday, August 6th, 2025

Not Good -> Comcast.net Email is Moving to Yahoo!

First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd riots and continues to do so to this day.

Xfinity Email move to Yahoo Mail

Information for Xfinity Comcast.net email accounts moving to Yahoo Mail

How is not anyone talking about this?

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Problem Solver

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730 Messages

2 months ago

Because many, if not most, use a different email host.  For example:  many use Gmail.  That way your email is agnostic and you do not have to log in to your xfinity account. to check your email.  

Visitor

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1 Message

Need to send a message to xfinity about this [Edited: "Language"] decision by leaving them altogether.
Everyone who ends up on yahoo mail says it is worse than the AOL debacle back in the 90's.
It takes days or weeks to get into their email, and between their two services (internet provider and yahoo) they play the blame game and never actually FIX anything!@

(edited)

Expert

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32.6K Messages

@j_bo86​ 

Need to send a message to xfinity about this [Edited: "Language"] decision by leaving them altogether.
Everyone who ends up on yahoo mail says it is worse than the AOL debacle back in the 90's.
It takes days or weeks to get into their email, and between their two services (internet provider and yahoo) they play the blame game and never actually FIX anything!@

Who is "everyone"?  I don't have a problem.  And I never had any problems with AOL, either.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Visitor

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1 Message

2 months ago

Because no one knows. I guess this explains why Comcast was booed rather loudly at 4th July Philly game. They're not liked at all. To service so many of us and be a lousy company...well, Comcast can't even guarantee email now.smh

Official Employee

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2K Messages

2 months ago

Hi there @user_sh99a2.  As we prepare to sunset the Xfinity Email platform, we’ve chosen to partner with Yahoo Mail to provide active Comcast.net email users continued access to their email accounts and the ability to keep their current email address along with an improved email experience.

 

We believe Yahoo Mail provides the ultimate modern email platform, with AI-driven tools to streamline your inbox management, advanced email protection, smart and intuitive calendar features, and a mobile app so you can stay connected on the go.

 

This move does not impact any paid services or other customer relationships existing customers may have with Xfinity or Comcast; Xfinity services will continue to remain subject to Comcast terms of service and privacy policy applicable to those services.

Frequent Visitor

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6 Messages

2 months ago

Shipping off email to a company that's been circling the drain for the last decade. Great move xfinity!!!  

Official Employee

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533 Messages

We appreciate your comment with feedback JimmyG1. This partnership aims to provide active comcast.net email users with continued access to their email accounts while enhancing their experience with Yahoo's modern email features, including AI-driven tools, advanced email protection, and improved mobile access. The transition will also not affect any other Xfinity services 👍

 

Contributor

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14 Messages

1 month ago

Time to sunset our landline, check out other internet services, and  really start using my gmail accounts.
Very disappointing.

Visitor

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1 Message

27 days ago

Big problem for me. both of my emails start with the same thing ie:  [Edited: "Personal Information"] and [Edited: "Personal Information"]    how am I going to have my emails from comcast differ from my yahoo ones? All of my "official govt" emails have gone through comcast.  Help!

(edited)

Expert

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32.6K Messages

@user_9p5fux​ 

Big problem for me. both of my emails start with the same thing ie:  xxx@comcast.net and xxx@yahoo.com    how am I going to have my emails from comcast differ from my yahoo ones? All of my "official govt" emails have gone through comcast.  Help!

Your comcast emails will stay as @comcast.net and your Yahoo! Mail will stay as @yahoo.com.  You won't have a problem there.

[Edited out actual email addresses]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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591 Messages

Hey there @user_9p5fux thanks for reaching out with your concerns on the transition to Yahoo, @Again is correct, there are some helpful links posted above on what to expect with the transition, I'd recommend checking them out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

20 days ago

How long before a person will know when the merge for their account will happen. Received the email about important change on August 20th; I was already using Yahoo for comcast (added mailbox, but now the mailbox is gone and I can't see my comcast email in Yahoo anymore - I really need this fixed right away) - why can't we just add another email box to the Yahoo to keep working?

Expert

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32.6K Messages

@user_c22702​ 

How long before a person will know when the merge for their account will happen. Received the email about important change on August 20th; I was already using Yahoo for comcast (added mailbox, but now the mailbox is gone and I can't see my comcast email in Yahoo anymore - I really need this fixed right away) - why can't we just add another email box to the Yahoo to keep working?

In other words, you were forwarding your comcast.net email to Yahoo, which isn't the same as migrating your comcast.net email to Yahoo.  When you migrate you will keep your @comcast.net email address and you will log in to Yahoo to check that email - no forwarding.

The transition is taking place slowly, until June of 2026, so there is no real way to know when your migration will take place.  You said you received an email August 20th about "an important change" but was it from an official Comcast email?  That email, when viewed in webmail, would have the official Xfinity verified logo next to it, so if that email didn't have that, it was probably a phishing email.

Here is information regarding the transition to Yahoo! Mail:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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2.6K Messages

 

user_c22702 @Again is on point with that. You'll be notified 30 days in advance. That is in the support link Again provided.  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

12 days ago

Yahoo is only one very small step above AOL as being totally worthless.  I pay Comcast close to $4,000/yr and I don't get quality service from them.  This may be the nail in the coffin for me.  Time to suggest what Comcast can do with their services and find myself a new provider.

Official Employee

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2.6K Messages

 

user_e3259e, Hi there! We appreciate you strongly for the time you have spent with us. We would surely miss your business. I can undersand the importance of having a reliable email service as a consumer myself. You've reached the right place. We are a team of experts who are dedicated to helping our XFINITY family members over social media. We will do everything within our power to better your experience. Would you be okay with allowing us the opporutnity to review over the account to see if we can find you a better plan to help lower yearly costs? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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