bell2200's profile

Visitor

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5 Messages

Saturday, December 10th, 2022 4:19 PM

Closed

Not all email is auto-forwarded!

This seems to be a recurring theme among other users.  I have my comcast account set to auto-forward all emails to a gmail account.  A copy of all emails is retained in my comcast account.  The gmail account is set to allow ALL emails into the inbox regardless of spam status.  Recently, I have been missing emails in my gmail account that have arrived in my comcast account.  The problem appears to be that the comcast server is not forwarding them and NOT that the gmail server is not allowing them.  In an earlier thread, it was states that "all inbound emails to comcast.net first pass through a spam filter. The auto-forwarding will process afterwards and then custom email filters after that."  IS THAT TRUE?

Can some adjustment be made on the comcast server end so that it actually does what it promises, i.e., auto-forward ALL emails?  Given the years over which this same issue has been reported, it is clear that comcast is aware of it but has been unable and/or unwilling to fix it.

Comcast-- will you finally fix this?!

Thanks.

Problem Solver

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322 Messages

2 years ago

@bell2200 Thanks for reaching out, we can look into your forwarding email concerns. Would you please send a direct message with your name and complete service address for further assistance?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Visitor

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5 Messages

@XfinityJamie​  Done.  Now what?

Visitor

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2 Messages

2 years ago

Running into the same issue. Any fixes?

Problem Solver

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743 Messages

Hello @bbaker-sp! I hate to hear all of your emails aren't being forwarded. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

I no longer work for Comcast.

Visitor

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5 Messages

2 years ago

Okay, I sent a direct message.  Now you are asking for the same from another user with the same problem. How about a fix?

Official Employee

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2.1K Messages

@bell2200​   we sent you a direct message can you please respond in the direct message 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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