We can't help you unless you give us more details.
How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
Hey there, @user_lddtde, thanks for reaching out through Xfinity Forums regarding your email. I know how important email access is. Are you unable to sign in on all devices, or just one? If you're seeing an error message, please let us know what it says. As a quick test, have you tried signing in through a different browser or a private/incognito window?
Again
Expert
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35K Messages
1 day ago
@user_lddtde
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XfinityJeniece
Official Employee
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4.4K Messages
6 hours ago
Hey there, @user_lddtde, thanks for reaching out through Xfinity Forums regarding your email. I know how important email access is. Are you unable to sign in on all devices, or just one? If you're seeing an error message, please let us know what it says. As a quick test, have you tried signing in through a different browser or a private/incognito window?
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