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fixme
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10 Messages

Monday, February 17th, 2025 6:07 PM

Norton shutting down my connection to connect.xfinity.com because it's flagged as "a dangerous web page"

I can open my xfinity email, and read messages, but I can't do anything with the messages - like delete them or move them to my folders.  My Norton keeps giving me this message as I sign in to open my email:

"Threat secured"

"We prevented your coneection to connect.xfinity.com because it is a dangerous webpage. Threat category: URL:Phishing"

How can I safely connect to my comcast.net email?

Question

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Updated 

4 months ago

381

4

kuhnj1

New Poster

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8 Messages

4 months ago

My antivirus program is doing the same thing - every few minutes. What's going on?

Has your site been hijacked?

1

0

XfinityVianney

Official Employee

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2.2K Messages

 

kuhnj1, we don't have any known security issues that have been announced, but I can understand your concern. I see others have tried to restart their devices or adjust their settings. Have you tried any troubleshooting so far? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

0

wybothr

Regular Visitor

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3 Messages

4 months ago

Me too! Over and over. And each time there are 2 identical messages from Norton.

These constant popups make it hard to get anything done.

1

0

XfinityAmandaB

Official Employee

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2.3K Messages

 

wybothr We do not have any reported issues from Norton at this time and do see that several customers were able to resolve the issue with a reset of their PC of device. Have you already attempted a reset on the device you are using to see if that helps clear up the pop-ups? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

MS1352

New Poster

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3 Messages

4 months ago

Same here. Odd that I can access this forum, but can't get my email. Both are on xfinity.com

0

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User_8bs01h

Regular Visitor

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15 Messages

4 months ago

I had the same thing happen (with Norton), starting at around 11 a.m.

At 1 p.m., I called Comcast about it, and the very helpful person I spoke to told me to restart my computer. Now, a half hour later, I've yet to see another popup.

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