No response to TLS test.

Received an email from [Edited: "Personal Information"] regarding this: https://www.xfinity.com/support/articles/tls

There is even a short explanation of it while on hold for Xfinity phone tech support.

But Xfinity tech support people know NOTHING about this. On the phone for over an hour with different support people

overseas, and they'd never heard of it. Kept trying to direct them to the support article above, but they weren't interested.

I had an older comcast.net email address. Updated to a gmail email address. Sent 2 test emails to [Edited: "Personal Information"]

but received NO replies - no pass, nor fail.

Please advise.

Responses

XfinityAlex

Official Employee

•

923 Messages

2 years ago

@user_hta440 Please send me a DM with your information. I can a) see what may have happened to those tests b) see if we're still seeing activity related to lower versions of TLS.

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XfinityAlex

Official Employee

•

923 Messages

2 years ago

@user_hta440 I just checked our logs, and it appears that at around 615pm ET yesterday, the test response was delivered to your inbox, and less than a minute later, something read the message. Regardless, the results were "Pass".

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CCJay

Official Employee

•

618 Messages

2 years ago

Let's take a look at your email settings together.

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Email

user_hta440

No response to TLS test.

XfinityAlex

XfinityAlex

CCJay

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