New York Times emails going immediately to trash.

After the NYT reset my account, changed my email, made sure my email was not on the suppression list, and did all of this several times over, it’s clear the blame is Xfinity's. For years my New York Times newsletters came directly to my inbox without fail. Suddenly, they started going immediately to trash, not Spam, but trash. This problem is beyond frustrating. How does it get fixed?

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Latoque

Expert

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29.5K Messages

2 months ago

Check your settings under "Filter rules". Is there anything in there that would cause this to happen? If so, delete it

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trumansmom

Contributor

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25 Messages

I added filter rules to send the emails to my inbox, but it doesn’t work. I also added the email addresses to my Xfinity address book. None of it works. Grrr.

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2 months ago

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XfinityJorge

Official Employee

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1.5K Messages

trumansmom Thank you so much for using our Forums to contact our team and we are happy to see what is going on with our email. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 months ago

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trumansmom

New York Times emails going immediately to trash.

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