Need a specific comcast email address, they say its already taken when it's not

@user_8e46d7​ 

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

They would be the ones that you need to talk with about getting this email address back.

Unfortunately, @user_8e46d7, If you are attempting to bring back to life an older dormant email address that has not been used there are some "rules" behind that. 
If you’re a Comcast customer and currently subscribe to Xfinity services, you must log in to your Xfinity Email account(s) using the Xfinity Email website at least once every 12 months to maintain an active email account status.
If you don’t log in to your Xfinity Email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents – including emails, draft emails and address book entries. Before we delete your email account, however, we’ll notify you.

If you’re a Comcast customer and currently subscribe to Xfinity services, you must log in to your Xfinity Email account(s) using the Xfinity Email website at least once every 12 months to maintain an active email account status.

If you don’t log in to your Xfinity Email account(s) at least once every 12 months, we’ll designate it as inactive and delete it along with all the contents – including emails, draft emails and address book entries. Before we delete your email account, however, we’ll notify you.

• If you wish to keep an inactive email account and its contents, simply log in to it using the Xfinity Email website, and then do so again at least once every 12 months.
• Anyone who sends an email to a deleted email account will receive an "account not found" or similar message in response.
  • The contents of deleted email accounts aren’t recoverable once deleted.
• You may reactivate your deleted Xfinity Email account by logging in to the Xfinity Email website.
  • However, all previously deleted contents are not recoverable. If you do currently have that ticket being worked on, it can take some time to determine what can or cannot be done with the email address you are wanting to utilize. 

Thank you, but my only interest is in re-activating an old email address.  I do know how to do this through account & identity/comcast email/change email and username.

When I enter the username I want, it tells me this username is already taken.  But I have confirmed elsewhere that it's not taken.  That is the problem.  I need this specific username and this username only.

@Again​   Thanks I will try this phone number and reference my ticket number and see if they can help me

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!