Hello, @user_urc2hw. We wanted to check in as we saw you created a new post for email issues. Can you reply here and let us know the method with which you check your emails : web portal/phone app/desktop app, as well as what error message you are seeing specifically when you try to retrieve your emails? The more detail you can provide, the better, so we can help with a solution. Thanks!
EG
Expert
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119.1K Messages
2 days ago
Concern moved here to the E-mail help section for assistance.
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user_uncjau
Visitor
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2 Messages
2 days ago
try to check if you have any active filters or email forwarding that might be the reason of your problem
you can check from the online email portal connect.xfinity.com and go to the settings and check from there
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XfinityKei
Official Employee
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2.5K Messages
5 hours ago
Our team is here to help.
@user_urc2hw Can you tell us more about what happens when you're trying to access your emails?
How are you checking your emails? Are you using an app, website etc
Are you seeing any error messages?
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XfinityFrank
Official Employee
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2.4K Messages
1 hour ago
Hello, @user_urc2hw. We wanted to check in as we saw you created a new post for email issues. Can you reply here and let us know the method with which you check your emails : web portal/phone app/desktop app, as well as what error message you are seeing specifically when you try to retrieve your emails? The more detail you can provide, the better, so we can help with a solution. Thanks!
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