U

Visitor

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1 Message

Mon, Aug 16, 2021 12:02 PM

My unread emails are not in my inbox

I have 44 new and unread emails which are not showing in my inbox. I can send emails but I am not receiving emails, please help.

Responses

Official Employee

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142 Messages

1 m ago

Hi there!  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum!  We are so glad to hear from you today.  You have certainly sent a message to the right team, and we are going to get you squared away.  When checking for your unread emails, are you receiving any error messages?  Also, are the unread messages in a different folder, like your Junk/SPAM folder?

Visitor

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10 Messages

@XfinityArmand 

How do I make it public?

Visitor

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10 Messages

1 m ago

I am having the same issue. I spent several hours with support yesterday and they said it is a problem with the latest Mac system update Big Sur 11.5. However, I can not find this reported anywhere else on the web. 

Additionally:

  • it is only my inbox I have new messages in my Spam folder and they display correctly
  • they display properly on my phone but not on my laptop
  •  I have email in my spam folder that displays correctly
  • if I read an email on my phone then it will display as read in my inbox
  • I am using Safari but I have the same issue using Chrome and I have tried using a Private window or an Incognito page with no different results

Any help is appreciated.

(edited)

EG

Expert

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89.1K Messages

1 m ago

Concern moved here to the proper help section.......................

Visitor

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10 Messages

@EG How do I make it public?  It has not been answered. 

(edited)

EG

Expert

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89.1K Messages

@user_9d41c5 It is public.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Regular Visitor

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3 Messages

1 m ago

Exact same issue. Windows-based; tried using several different browsers. Works on phone; not on PC.

Visitor

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1 Message

1 m ago

New issue with mails going to spam folder, it seems the filter has gotten tighter. Unable to move mails from spam to inbox, even though I click unblock sender and move to inbox. Windows 10, both Chrome & Edge.  Issue appears in both web client and in local email application.

Regular Visitor

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3 Messages

1 m ago

After an hour+ of chat session ... transferred to high tech who remotely restarted my router and unread emails are now accessible.

Visitor

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10 Messages

@smithsofop

Would this work if I restarted my router or does it need to be done from the Xfinity side?  

Visitor

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1 Message

7 d ago

Well, if you expect anyone there to actually fix the issue, that is hilarious, they would need to hire someone that actually knows something...

Just in case you need some TEMPORARY work arounds until they actually find someone to fix it...

The issue appears to be Chrome (as far as I can tell on all of my systems), opening incognito window and VOILA, there are all of your unread emails...  when these type of issues are resolved in an incognito window it is typically something the "site" has stored in a cookie or cache or something, and clearing your browsing data will resolve it until the site (as in this case connect.xfinity.com) does it again and it stops working - and yes it is a pain to have to keep clearing your browsing data...

Or just use another browser - safari is not having the issue.

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