My Sent folder is missing most of my sent emails

@XfinityTambrey​

My email is showing 37% usage, so it is not due the mailbox being full. Besides, wouldn't I get a warning message that my mailbox is near or was already full instead of automatically deleting emails?

Hello @user_b3cd34. If the mailbox is full, and messages are being deleted, then yes, you should get some type of warning. However, since your mailbox is only reporting 37% full, we'll need to open a ticket for further investigation. Can you send a direct message with your first and last name and service address?

To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I'm a loyal 40 year customer.  I wouldn't be loyal anymore if I had an option.  Nevertheless, I too, have only 30 days of sent emails.  I've tried to reach a human for two weeks.  I've probably spent 5-6 hours talking to ignorant robots; it's like an Abbott and Costello routine - "you have an email issue, I can help you with an email issue.......is your issue with your id or your password?"  So, apparently all humans in customer service have been fired by Comcast to save a few bucks.  Brilliant.  Can anyone reading this offer my any advice to retrieve my missing sent emails.  No, I didn't delete them.  Don't ask me about my email capacity, it has nothing to do with this.  

Hey there, @user_816389, thanks for reaching out through Xfinity Forums! We truly appreciate you being a customer of Xfinity for 40 years! I want to ensure this email issue is resolved for you and would be happy to help with troubleshooting.

Please send us a direct message with your name and service address, so we can assist you further. To send us a Direct Message, you will need to sign in to the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line, and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.