My emails are not downloading

Hi Xfinity Peter, thank you for responding.   I was able to determine why I was not getting my emails.   What I found was that someone somehow turned on Auto Forwarding in my email settings and my emails were going to a random email address that was not mine.    I turned that off and reset my password and  then started getting my emails again.   Most concerning however is that this morning I found that Auto Forwarding had again been turned on with another random address.  I have two step verification turned on to sign into my xfinity account and did not receive any notification that someone was trying to access my account.   How can that happen?   Thanks, Mike 

@Meech The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact CSA by calling CSA Toll-Free Number: 1-888-565-4329.

Thanks XfinityDena,  I called Customer Security Assurance and they were able to fix the issue.  As I understand what happened, someone hacked into my Xfinity email account and then added themself as a secondary user with their email address.  Once they did that, they had the ability to turn on the Auto Forward to another email address.  My amazon account was also hacked this week so I think the purpose of autoforwarding my email to them was so I wouldn't get any emails from Amazon showing what they were up to.  Removing the secondary user is not something one can do themself, but the CSA agent was able to take care of it. 

Thank you so much for that update @Meech! I am glad you caught that. Make sure you change and update any passwords for accounts being sent to your email.