How are you trying to access the email? Using a client or app? Or just the webmail UI and a browser? Exactly what happens when you sign into the account?
Thanks for reaching out! If you're using a new computer and trying to get your Xfinity email set up, we’ve got you covered.
If you’re checking your email through a web browser, the easiest way is to head to xfinity.com, sign in, and click the mail icon in the top right corner. But if you’re trying to use an email app like Outlook, Apple Mail, or Windows Mail, you’ll need to make sure it’s set up with the right server settings.
Just let us know which email app or program you’re using, and we can walk you through exactly how to get it connected. We’ll stick with you until it’s working.
Hey there, @user_s6li0e! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your email, can you share with us if you are receiving an error? How are you attempting to access your email?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Latoque
Expert
•
29.7K Messages
28 days ago
@user_w53lfe
How are you trying to access the email? Using a client or app? Or just the webmail UI and a browser? Exactly what happens when you sign into the account?
0
0
XfinityAirelle
Official Employee
•
2.8K Messages
26 days ago
Thanks for reaching out! If you're using a new computer and trying to get your Xfinity email set up, we’ve got you covered.
If you’re checking your email through a web browser, the easiest way is to head to xfinity.com, sign in, and click the mail icon in the top right corner. But if you’re trying to use an email app like Outlook, Apple Mail, or Windows Mail, you’ll need to make sure it’s set up with the right server settings.
Just let us know which email app or program you’re using, and we can walk you through exactly how to get it connected. We’ll stick with you until it’s working.
0
0
user_s6li0e
Visitor
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1 Message
23 days ago
Why can't I get to my email ?
1
0