My email won't let me log in on my phone but is fine on my desktop.

Thanks for reaching out — we know how frustrating it is when something that’s always worked suddenly doesn’t.

If your email works fine on your desktop but not on your phone (even though the password is saved and hasn’t changed), there are a few things we can check to get things back on track:

1. Start with clearing the browser cache on your phone for both Safari and Firefox. Even if it’s worked for years, old data can sometimes cause weird login hiccups.

2. Try re-entering the password manually, just in case the saved version is slightly off or corrupted. Even a stray space or character can cause issues.

3. Double-check your device time and date settings — if your phone’s clock is off, it can sometimes interfere with secure logins.

4. Since the app is also giving you trouble, try deleting and reinstalling the Xfinity app. Then restart your phone before logging in again.

5. If none of that does the trick, you could also try generating a new email-specific password through your Xfinity account settings — especially if you're using a third-party mail app that might not support modern login security.

Let us know how it goes! We’re here to help every step of the way.

I've cleared the cache/cookies. I've restarted my phone. My attempt at using the app was new because I didn't have the app on my phone. I'm not changing my password yet again because of your system. FIX this.