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user_72t1zh
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2 Messages

Friday, October 10th, 2025 4:14 PM

my email is not working on my iphone 15

I keep getting the message that my email is unavailable on my iphone 15.  I deleted my account and readded several times and nothing works.  I can log into the website and i have no problem but when I do it on my iphone is get the message the my imap password is incorrect.  

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2 hours ago

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XfinityJorge

Official Employee

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2.9K Messages

6 months ago

 

user_72t1zh Hello there! Welcome to our Forums and thank you so much for reaching out. I am happy to work with you and help with your email. Have you checked to see if your device or email app needs any updates? 

 

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user_72t1zh

Visitor

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2 Messages

already checked that and all set on updates

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6 months ago

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XfinityMatthew

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1.6K Messages

 

user_72t1zh Have you attempted to reset the password and update it in the iphone? That may also fix the issue.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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danduc

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1 Message

6 months ago

I have had the same issue for several weeks. I have not had any luck changing the password, deleting the Comcast account, reinstalling the account, or restarting the phone. I have received messages that the username or password is or the server is not responding, I've updated to the latest iOS. A solution would be welcome. Yes, I can login to my email through a web browser and I have enabled third-party program access. Thank you.

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XfinityMarcus

Official Employee

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2.1K Messages

danduc thank you for letting us know of your experience with emails on your iPhone. Our Xfinity Forums team is committed to ensuring your access is reinstated and emails work as intended on your cellular device, so that you are not missing any important communication. The details of steps you have already taken is greatly appreciated. 

 

Can you send over a direct message with your full name and complete service address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_vqczv8

Visitor

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1 Message

2 hours ago

I cannot get my emails on my iPhone 17 pro max.  I have spent over 2 hours on this and it's extremely frustrating that Xfinity has made this process a waste of time.  I have changed my email passwords, updated and ensure I have "imap.comcast.net" I have 3rd party capability on my comcast email account.  I have turned off my phone.  I have deleted my email accounts on my iphone several times.  I have cleared my history and web browser.  I have manually typed my password in along with upload it from my save Password account.  I have ensures the correct Port # and my SSP is turned on.  I have researched online and other resources on how to fix this issue.  I've even been sitting for over 30 minutes on hold with Xfinity Customer Service, only to be dropped off and I called back in to hear that there is a 45 to 60 minute wait.  Xfinity Customer Service has dropped greatly over years and it was already TERRIBLE service then.  Why Has Xfinity made it SO Difficult to add email address to a smart phone???  I seriously need to find a new provider and email service - this one is Horrible!

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