5 Messages
My Comcast Email is suddenly a complete mess
On my computer there are now a bunch of recovered folders that were not there 2 days ago. I have a bunch of others that are now greyed out and can't do anything with them. And then today my acct on my phone is missing a bunch of emails from March 2024 all the way back a year to May 2023 -- all just gone from my acct when I view on my phone. I called Comcast as that went as well as it always does which is why I have bare minimum services with them. I talked to someone overseas that knew exactly nothing and suggested I change my password to fix the problem. What??? I work in software and that is not going to solve the problem. I was then assured I would be contacted by tech support within two hours via text. It has been 24 hours and no text has been received which I told the guy on the phone I would bet a bunch of $$$ that it wouldn't happen. Comcast/Xfinity is so bad at customer service so it was an easy bet. So now I have no resolution and I think it is time to stop using Comcast for my email and do everything via Google and Gmail.
Comcast/Xfinity maybe actually do something to fix your issues. What are files needing to be recovered? Why are emails just disappearing? If you check the internet there are all kinds of articles and comments about you dumping a bunch of people's email accts and then not being able to recover them. So how about that text from tech support that was due 24 hours ago???
XfinityJeniece
Official Employee
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2.2K Messages
5 months ago
Hey there, user_5rra1o, thanks for reaching out through Xfinity Forums. We would be happy to help with your email account. I know how important it is to be able to access your emails. Have you tried accessing the emails on multiple devices and are you having the same issue? Are you using the website to access your emails or an app on your computer?
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user_gkhryc
1 Message
2 months ago
on Saturday I was in my email and all was fine, Sunday I went in my email and it was a mess. All of my emails were gone. I have been on the phone several times with Xfinity and they do not know what to do. I just want back all my old emails
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user_g1r618
3 Messages
16 days ago
Hi user_5rra1o, I just had the exact same thing happen. Did you ever get resolved by chance? I have called customer service twice and not getting very far with it.
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