Hello @shelbyjean107, I understand how frustrating it can be when your email server is not working properly. Did you try to log out and back into your email account?
With all of the updates to your mail app recently, have you attempted to reach out to Apple Care for assistance by chance? That would ensure we're burning the candle from both ends to find a solution. At this point, we've attempted all of our basic troubleshooting steps and would need you to DM us your first and last name along with your service address in order to get a ticket submitted and some advanced support teams to investigate.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I'll provide the instructions we use for all of our customers to have them reach out to us.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
My comcast.net account on my iphone would receive but not send emails. The account on my laptop is fine. I deleted the account from my iphone and am trying to create a new account, but keep getting an error message that says "the user name or password for "mailcomcst.net" is incorrect. Have tried both old and new passwords and continue to get the same error. Please advise.
@shelbyjean107 Glad to hear that Apple was able to help you and restore access to the email. Let us know if you run into any other trouble.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
My comcast.net account on my iphone would receive but not send emails. The account on my laptop is fine. I deleted the account from my iphone and am trying to create a new account, but keep getting an error message that says "the user name or password for "mailcomcst.net" is incorrect. Have tried both old and new passwords and continue to get the same error. Please advise.
Is "mailcomcst.net" a typo? If it's that way on your phone you need to correct that. It should be imap.comcast.net
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@user_vl964m One of our community experts provided a suggestion to update the domain within the app. Let us know if that was the fix to your issue or if you still need assistance!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I recently upgraded my iPhone, and now I can't get emails on my "Mail" app as other users report. In addition, I keep getting the following error message: "The POP server "imap.comcast.net" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field." I've checked and double checked, set and reset the mail settings, and I still can't get Comcast mail on my iPhone.
I recently upgraded my iPhone, and now I can't get emails on my "Mail" app as other users report. In addition, I keep getting the following error message: "The POP server "imap.comcast.net" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field." I've checked and double checked, set and reset the mail settings, and I still can't get Comcast mail on my iPhone.
Are you trying to use pop3 or imap? If pop3 you should have the incoming mail server set at pop3.comcast.net, port 995, requires SSL Yes.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
user_q90c5r, Thank you for reaching out to Xfinity Support. Let us know if you still need assistance. I know our experts are wonderful, so I hope you were able to get things working.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
This is rediculous. How long does it take to fix this problem by switching the comcast email over to an att.net email. This has been ongoing for over a year. I'm ready to leave Comcast (or am I actually leaving Xfinity?) given this absurd situation.
This is ridiculous. How long does it take to fix this problem by switching the comcast email over to an att.net email. This has been ongoing for over a year. I'm ready to leave Comcast (or am I actually leaving Xfinity?) given this absurd situation.
Can you explain what you mean by switching the "comcast email over to an att.net email"?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
What do you mean by "dead"? You can't access it through webmail? Have you transitioned to Yahoo! Mail? Are you using a third party email app? Error messages?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer!
Thanks for posting our Xfinity Community Forums @user_f4e67v, and thanks @Again for providing that webmail link. Did you have luck accessing your email via the webmail link shared, @user_f4e67v?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_fwdwb5 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I've been unable to send or receive emails since July 2nd. I have not received the email telling me my account is ready to switch over to Yahoo. I've asked the A.I. helpline to send me the link they suggest three times but never got it. I've called the customer service line twice and was told I'd receive a callback within 30 minutes. Neither of those calls has come. I can log in and get to my email page, but I can't send or receive. I'm completely locked out.
user_jom0mq Hi there! Thanks for using our Forums and for taking the time to contact us. We are sorry to hear about your email concerns and our team is here happy to make sure you get this resolved. Please send us a DM with your full name and service address to get started. To send a "direct message" / "private message" message to Xfinity Support: • Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "Start new conversation" (pencil and paper) icon • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there • As you are typing a drop-down list appears. Select "Xfinity Support" from that list • An "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
rcm999 Thank you for posting on our community forum so we can help you access your Xfinity Email. When you access your inbox from our webpage: https://connect.xfinity.com/appsuite what browser are you using? Have you cleared cache and cookies? What additional troubleshooting steps have you tried?
(edited)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thank you for the update! Glad to hear everything is well now. Please let us know if you run into any issues again.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDuron
Official Employee
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904 Messages
5 months ago
Hello @shelbyjean107, I understand how frustrating it can be when your email server is not working properly. Did you try to log out and back into your email account?
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shelbyjean107
Contributor
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53 Messages
5 months ago
Yes. The problem is on all of my Apple devices, 2 iPhones and 2 iPads
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EG
Expert
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119.4K Messages
5 months ago
Concern moved here to the E-mail help section.
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user_vl964m
Visitor
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1 Message
5 months ago
My comcast.net account on my iphone would receive but not send emails. The account on my laptop is fine. I deleted the account from my iphone and am trying to create a new account, but keep getting an error message that says "the user name or password for "mailcomcst.net" is incorrect. Have tried both old and new passwords and continue to get the same error. Please advise.
4
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user_q90c5r
Visitor
•
3 Messages
5 months ago
I recently upgraded my iPhone, and now I can't get emails on my "Mail" app as other users report. In addition, I keep getting the following error message: "The POP server "imap.comcast.net" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field." I've checked and double checked, set and reset the mail settings, and I still can't get Comcast mail on my iPhone.
5
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user_895c98
Visitor
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1 Message
4 months ago
This is rediculous. How long does it take to fix this problem by switching the comcast email over to an att.net email. This has been ongoing for over a year. I'm ready to leave Comcast (or am I actually leaving Xfinity?) given this absurd situation.
1
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user_f4e67v
Visitor
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1 Message
4 months ago
My comcast.net email is dead.
2
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user_fwdwb5
Visitor
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1 Message
4 months ago
my email is not functioning now. please help
1
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user_hwud1f
Visitor
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1 Message
3 months ago
where is my comcast email
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user_sgaeh2
Visitor
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1 Message
17 days ago
My email is [Edited: "Personal Information"] I’m not able to receive my emails
(edited)
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user_jom0mq
Visitor
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1 Message
10 days ago
I've been unable to send or receive emails since July 2nd. I have not received the email telling me my account is ready to switch over to Yahoo. I've asked the A.I. helpline to send me the link they suggest three times but never got it. I've called the customer service line twice and was told I'd receive a callback within 30 minutes. Neither of those calls has come. I can log in and get to my email page, but I can't send or receive. I'm completely locked out.
1
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rcm999
Contributor
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25 Messages
10 days ago
Same thing here. Server not responding and web-based email not working either
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