Contributor
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19 Messages
My Account Was Compromised with 2FA On. How is this Possible?
My password was stolen and I was using 2FA. The culprit was able to change the secondary email without my phone being notified. What's the point of this when it doesn't seem to work. I know I should call customer service right? Well, I did but the all I can get is the foreign help desk that transfers me to security. I signed up for a call back yesterday at 4 PM EST and the wait was 4 hours. By 9 PM EST, I had received no call back so I called again. Once again, I was transferred to security and it started out with a 40 minute hold and continued to go up. When it hit over an hour, I hung up. Comcast has obviously been breached. Thank God, I no longer store any payment information with the company so at least my CC number won't be stolen again. Comcast has a serious problem with 2FA and its terrible, foreign based customer no-service.
whiteknight
Visitor
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5 Messages
2 years ago
Xfinity does not reach out to its customers about a data breach and we have to hear about it from the news.
Extensive 2FA bypass attacks compromise Comcast Xfinity accounts | SC Media (scmagazine.com)
Comcast Customers Face a Huge Holiday Data Breach - TheStreet
Comcast Xfinity accounts hacked in widespread 2FA bypass attacks (bleepingcomputer.com)
Customers of Comcast Xfinity accounts getting hacked despite having 2FA enabled (securitynewspaper.com)
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
We've been talking about that for a while. My logs show data leak from 10/27/2022 with data being distributed in the wild. It's a problem. Broken API or contractor compromise. https://forums.xfinity.com/conversations/email/just-how-many-had-their-xfinity-email-hacked-yesterday/63a22372ebc755162835f320
Don't use Xfinity for a password recovery mechanism and unlink any other account you have with them, specifically banking information. Make a drop email account somewhere else if you don't run your own email server. Gmail, protonmail, wherever/anywhere but Xfinity right now.
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