Lord_Basil's profile
Lord_Basil
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1st Reply

Frequent Visitor

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24 Messages

Sun, Feb 2, 2020 8:00 AM

Monthly Forced Password Resets

Just wondering if I can expect almost monthly (unannounced) password resets from now on? Since I don't use Web mail much, it usually takes me a couple of days to realize it has happened, yet again. Luckily (so far), an important email hasn't been missed. Maybe I should start looking for another service?

 

Responses

Latoque

Expert

 • 

28.8K Messages

1 y ago

What you are describing is not a routine occurrence.  I would call Comcast security and ask them to look at your account-----------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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Lord_Basil

Frequent Visitor

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24 Messages

1 y ago

Thank you for the suggestion, but they could not address the problem. They just gave me a boilerplate solution that didn't address the problem I am having (happened again today).

Lord_Basil

Frequent Visitor

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24 Messages

1 y ago

Happened again today.

 

Latoque

Expert

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28.8K Messages

1 y ago


@Lord_Basil wrote:

Happened again today.

 


Are you sure this is a legitimate email from Comcast?  To tell, see here---------------

 

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email/

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Lord_Basil

Frequent Visitor

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24 Messages

1 y ago

>So, you're saying you log in to webmail [connect.xfinity.com] and you're getting an email that has that image in it.  Does that email have the red Xf icon when you open it?

 

Almost. Login to Webmail and the image is presented on the next screen (it is not received via email).

Again

Expert

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25.5K Messages

1 y ago


@Lord_Basil wrote:

Should've been more specific. The image is from the Web browser after logging into my account.


So, you're saying you log in to webmail [connect.xfinity.com] and you're getting an email that has that image in it.  Does that email have the red Xf icon when you open it?

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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Lord_Basil

Frequent Visitor

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24 Messages

1 y ago

Should've been more specific. The image is from the Web browser after logging into my account.

Official Employee

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580 Messages

1 y ago

@Lord_Basil I can confirm that what you are receiving is indeed from Comcast and is part of our account compromise processing. Its not intended for the resets to be this frequent. Please PM me as much detail about how you access your emails and where you access from on a regular basis so i can start investigating what might be causing this issue to occur so often. 

 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Lord_Basil

Frequent Visitor

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24 Messages

1 y ago

Happened again today.

 

Official Employee

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580 Messages

1 y ago

@Lord_Basil taking a look into it for you.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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2 Messages

1 y ago

Very annoying. 

I called and waited and it still happens weekly. 

New Poster

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2 Messages

1 y ago

I have the same issues. For me it's weekly.

 

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