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jal1959
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Sunday, March 22nd, 2026 8:44 PM

missing group email addresses that disappeared

I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen.  I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the last upgrade.

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18 minutes ago

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XfinityNatalie

Official Employee

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933 Messages

4 months ago

Hey there, jal1959! We appreciate you reaching out with your missing group email address concerns. I understand it is vital to be able to add new names or manage your contacts as desired from your email groups. Are you using a third-party email when using these groups?

 

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jal1959

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8 Messages

Nope. I use regular Comcast Xfinity for all my emails. I have changed nothing but the groups have disappeared under the Address column. 

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4 months ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

 

What you’re describing usually happens after an update when the contact groups are still there on the backend, but the option to view or edit them isn’t showing properly in the current interface.

 

Since you’re still able to send emails using the group name, that’s a good sign the groups themselves haven’t been lost, it’s more of an access or display issue.

 

Let’s try a couple quick things first:

  • Log out of your email and sign back in
  • Clear your browser’s cache and cookies
  • Try accessing your email from a different browser or device

If the groups still don’t appear after that, we’ll want to take a closer look at your email settings and version to see what changed with the update and how we can restore access to manage those groups.

 

We’re here to help get this back to normal so you can manage your lists again.

 
 

 

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4 months ago

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jal1959

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8 Messages

I have tried all these things, and still the groups are gone. 

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4 months ago

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XfinityAirelle

Official Employee

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3.4K Messages

 

jal1959 We'd be happy to dig a little deeper so we can get to the bottom of this. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 months ago

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jal1959

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What does the Direct Messaging icon look like?? I am signed in, and I have a chat box and a user profile in the right hand corner. 

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4 months ago

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CarolnWbg

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7 Messages

1 hour ago

I sent the individual emails 2 days ago.  Was probably 4 days ago (the 28th) that I first tried to send to my groups.,

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XfinityRichard

Official Employee

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3.5K Messages

Hi there. @CarolnWbg ! I'm sorry to hear you're having trouble with your email groups. When you mention this started happening after the last upgrade, are you referring to the recent migration from Xfinity Email to Yahoo Mail? If so, that information would be helpful, as some customers have noticed changes to how contacts and mailing lists are managed following the transition. While you can still send emails using the existing group names, it sounds like the section where you previously managed and edited those groups is no longer visible. Let us know if you're referring to the Yahoo migration, and we'll be happy to help investigate further. 😊❤️

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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jal1959

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8 Messages

Started back in late February or March, 2026. My groups are gone on the bar. But the individuals are still available and I can create a list of them, but I cannot click on the group name and populate the email. There is nothing to click. I had several groups that have all vanished. 

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18 minutes ago

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