Skip to main content

    Support

    Offers

U
user_9vd3le
1st Topic

2 Messages

Saturday, November 30th, 2024 4:53 PM

Closed

Missing emails

I ordered gift cards from Benihana.  They sent me 25 gift cards, but I only received 9 of them.

Question

 • 

Updated 

5 months ago

113

1

0

XfinityEricB

Official Employee

 • 

2.1K Messages

5 months ago

 

user_9vd3le Thanks for reaching out about the missing emails. I would be happy to help in any way I can.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

2

0

user_9vd3le

2 Messages

Thanks for following up. It has been resolved.

5 months ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

 

user_9vd3le Glad to hear it! Please let us know if anything else comes up. We are here for you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

forum icon

New to the Community?

Start Here