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user_mich
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Originator

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5 Messages

Saturday, September 2nd, 2023 10:53 AM

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Missing emails

I am missing all my emails from August 21, at midnight, until September 1 at 3am.  They are not in my inbox, spam or trash, they do not show up in the recover deleted items tab. They are gone.  Many emails I had deleted reappeared in my inbox.  I contacted support, but all he did was send me a restore file that still was missing the same emails.  He claimed that it would take 2 hours for them to reappear, he was wrong.  

Question

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Updated 

1 year ago

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Accepted Solution

XfinityPeterH

Official Employee

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2K Messages

2 years ago

Thank you for your post @user_mich and thanks for your post. We are here to help you with your emails. Do you use a third party email client (e.g. Outlook, MacMail), a native mobile device mail client (e.g. Mail app on iPhone), or another webmail client (e.g. Gmail) to access your email?

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user_mich

New Poster

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5 Messages

@XfinityPeterH​  I do not

2 years ago

0

XfinityPeterH

Official Employee

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2K Messages

Have you tried to search for the missing email using the XFINITY Connect email search function? 

Sign into Xfinity Email using your Xfinity ID and password.
Click in the Search field.
Choose a folder you'd like to search by using the folder drop-down list and selecting More...

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_mich

New Poster

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5 Messages

@XfinityPeterH​ yes, there was nothing in that folder dated between 8/22 and 8/31

2 years ago

0

XfinityJohnG

Official Employee

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1.8K Messages

Thank you very much for checking that for us. I will be happy to look further into those emails from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_mich

New Poster

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5 Messages

Thank you my emails are back

2 years ago

0

dmc99

Contributor

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17 Messages

2 years ago

All my email is missing from 8/6 to early this morning. This appears to be a server issue on your end.

Nothing is in my trash, etc., and this issue is there whether I am using the web UI, my email client, or my phone. A month worth of my emails are missing, and it is nothing I did.

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