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mlcoll
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Tuesday, July 23rd, 2024 10:13 AM

Missing emails on Xfinity Server, Outlook, iPhone and iPad

All of my emails in my Xfinity inbox are missing prior to March 6, 2024.  I use Outlook on my laptop, iPad and iPhone and the emails are missing there as well.   How may I recover these old messages?  Thank you

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4 months ago

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XfinityArmand

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4 months ago

Thanks so much for taking the time to reach out to Xfinity Support here on out Community Forum.  We are so glad to hear from you @mlcoll and want to help in any way that we can in addressing your email concerns.  No worries!  You have reached out to the right team to get this handled.  How are you accessing your emails? Are you logging in in the Xfinity website or are you using a 3rd party app?

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mlcoll

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I am accessing primarily with Outlook but also logging on to the Xfinity website.  

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4 months ago

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XfinityArmand

Official Employee

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1.9K Messages

When you attempt to log in to access your email, are you receiving any error messages @mlcoll?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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mlcoll

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I am not receiving any error messages on either my Xfinity account nor my Outlook Account.

Thank you.

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4 months ago

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XfinityArmand

Official Employee

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1.9K Messages

We are glad to take a closer look at this for you @mlcoll.  Please fee free to shoot us a private message so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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mlcoll

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7 Messages

Direct Message Sent as per your instructions.

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4 months ago

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