Visitor

 • 

1 Message

Friday, March 24th, 2023 8:10 PM

Closed

Missing Emails for March 2023

​Hello​

​Last Night (3/23/23), at one point all of my received, sent  and trash emails disappeared for March of 2023.​

​I couldn't find them with Outlook for Windows on my PC, Outlook on my iPhone and also on the Xfinity Web eMail thing (via browser).​

​I did try to recovering them from the Trash on the Web Client. There were no files in Trash. after to the end of February of 2023.​

​This morning when I got up some of the emails were back. (There were two very important emails (one sent and one received) that I needed from March of 2023, I could find one (the sent one) but not the other (the received one), Many files were back however.​

​So I wonder if there was some problem on the Xfinity server (or wherever they are stored), that was at least partially recovered overnight. (night of 3/23/23)​

​Thanks​

​Dick [Edited: "Personal Information"]

Oldest First
Selected Oldest First

Problem Solver

 • 

411 Messages

3 years ago

Oh gosh, I'm sorry to hear this and I'd like to help you take troubleshoot. Can you please send a direct message addressed to 'Xfinity Support' with your name and address? It will be tied to this post on our end. 

forum icon

New to the Community?

Start Here