Visitor
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1 Message
Missing Emails for March 2023
Hello
Last Night (3/23/23), at one point all of my received, sent and trash emails disappeared for March of 2023.
I couldn't find them with Outlook for Windows on my PC, Outlook on my iPhone and also on the Xfinity Web eMail thing (via browser).
I did try to recovering them from the Trash on the Web Client. There were no files in Trash. after to the end of February of 2023.
This morning when I got up some of the emails were back. (There were two very important emails (one sent and one received) that I needed from March of 2023, I could find one (the sent one) but not the other (the received one), Many files were back however.
So I wonder if there was some problem on the Xfinity server (or wherever they are stored), that was at least partially recovered overnight. (night of 3/23/23)
Thanks
Dick [Edited: "Personal Information"]


CCKyla
Problem Solver
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411 Messages
3 years ago
Oh gosh, I'm sorry to hear this and I'd like to help you take troubleshoot. Can you please send a direct message addressed to 'Xfinity Support' with your name and address? It will be tied to this post on our end.
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