Skip to main content

    Support

    Offers

GAT1's profile
GAT1
1st Reply
1st Topic
Conversation Starter

Contributor

 • 

22 Messages

Monday, May 12th, 2025 7:55 PM

Missing emails [Edit]

Missing email from GoComics.    I subscribe to GoComics to receive a daily email with comic strips attached.    They have made some changes and as a result I no longer receive my email.   This is what they have told me:

[Edited: "Personal Information"]

Your request ([Edited: "Personal Information"]) has been updated.


Customer Support Team, May 12, 2025, 10:04 AM CDT:

Hi Gene -
 
We have made updates again on our end, but it seems for some reason Comcast.net keeps associating our emails as spam. You can reach out to Comcast if you'd like, but I'm worried this issue will persist. Would you like to update your email to another email? This may work better for consistent delivery of your daily cartoons.

Best,

GoComics Support

As they are suggesting I reach out to Comcast, that is what I'm doing.   If anyone else out there receives comics via GoComics, do you also have a problem receiving the emails?

Question

 • 

Updated 

16 days ago

 • Edited

81

3

0

Again

Expert

 • 

31.7K Messages

1 month ago

@GAT1 

Missing email from GoComics.    I subscribe to GoComics to receive a daily email with comic strips attached.    They have made some changes and as a result I no longer receive my email.   This is what they have told me:

[Edited: "Personal Information"]

Your request ([Edited: "Personal Information"]) has been updated.


Customer Support Team, May 12, 2025, 10:04 AM CDT:

Hi Gene -
 
We have made updates again on our end, but it seems for some reason Comcast.net keeps associating our emails as spam. You can reach out to Comcast if you'd like, but I'm worried this issue will persist. Would you like to update your email to another email? This may work better for consistent delivery of your daily cartoons.

Best,

GoComics Support

As they are suggesting I reach out to Comcast, that is what I'm doing.   If anyone else out there receives comics via GoComics, do you also have a problem receiving the emails?

You'd probably be better off opening a Gmail or Yahoo mail account.  Comcast is notorious for dropping emails like your GoComics subscription.  Lots of businesses have the same problem of emails not making it to their Comcast recipients.

2

0

GAT1

Contributor

 • 

22 Messages

@Again​  Thanks.   If this is a known  problem with Comcast blocking the emails, I see it as a Comcast defect and I shouldn't need to find a different email service.  Comcast is very expensive and should work  With other companies.

Like

Reply

1 month ago

0

Again

Expert

 • 

31.7K Messages

@GAT1​ 

Just an FYI, Email isn't a line item on your bill, so it can be discontinued at any time.  As of right now, only the Primary person can have an email address.  Last June, Comcast stopped issuing email addresses to secondary users.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

1 month ago

0

GAT1

Contributor

 • 

22 Messages

1 month ago

Actually, the GoComics email just showed up.  We'll see how long it lasts.

3

XfinityJeniece

Official Employee

 • 

3.2K Messages

Hey there, GAT1, thanks for reaching out through Xfinity Forums regarding the emails from GoComics. Happy to hear that they are now showing up! Let us know if you have any additional issues. We are here to help! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

GAT1

Contributor

 • 

22 Messages

So far so good.   The GoComics are once again showing up as before.  

Like

Reply

27 days ago

Again

Expert

 • 

31.7K Messages

@GAT1​ 

So far so good.   The GoComics are once again showing up as before.  

This is good to hear!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

27 days ago

0

GAT1

Contributor

 • 

22 Messages

16 days ago

Well, so much for that.  They stopped showing up again.  I sent a message to go comics but they will most likely say the problem is with xfinity...  Heavy sigh....

2

0

GAT1

Contributor

 • 

22 Messages

Sure enough.   GoComics says it is a Xfinity filter that must be blocking the email with the cartoons.   Somehow that was corrected in the past.... or at least something was because it started working.    If it is something Xfinity can do to correct the problem that would be greatly helpful.

Like

Reply

16 days ago

0

Again

Expert

 • 

31.7K Messages

@GAT1​ 

So sorry they stopped coming in again.  I seriously suggest you open an email account with someplace like Gmail or Yahoo maybe expressly for the comics.  It might save you a world of headaches in the end.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here