1 Message
Missing Email
Over 200 emails went missing between the morning of 06/30/2024 and that evening. My Inbox count showed they're there, but they were not. I tried online chat (was told 60 minutes to recover them, and they were not recovered). I tried both X/Twitter and FB Messenger. Tried online chat again on 07/01, was told I had to call. Called 07/01/2024, spent quite a bit of time on the phone, was eventually told that IF they could be restored, it could take up to two hours. They were not restored. Those emails contained everything from my upcoming election judge assignment (which I needed to accept) and links for election training, e-gift cards I had planned on using Sunday night (when I discovered the emails missing), an original copy of my mother's obituary which is no longer in existence, photos sent by family before my mother's funeral, tickets to a few venues for events. I don't even know what else. This morning, I just discovered that again, my emails are missing. I need someone who actually knows what they're doing to recover these for me.
Again
Expert
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30.8K Messages
2 months ago
@user_s23n62
If you haven't already I suggest calling Customer Security Assurance.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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Stiv99
Visitor
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11 Messages
2 months ago
It happened to me last week. ALL of my Inbox email older than late Jan 2024 just disappeared. We're talking over a decade's worth, many many hundreds that are just ....gone.
If I can't someone to fix this I will never use XFinity email ever again, that's for sure
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d_021329
Contributor
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83 Messages
2 months ago
I'm having the same issue since late yesterday morning. My post here has also disappeared. I have contacted Xfinity through direct message but no response yet. Anything after February 2024 has disappeared from my inbox. It's not deleted, I never moved anything and I have not been able to recover them.
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d_021329
Contributor
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83 Messages
2 months ago
I finally heard from Xfinity Assist and I also did chat. They said I probably clicked on malware in my span (which I didn't, I know better) and my email was compromised, which I don't buy. But, I reset my password as they suggested and then I was told I should see the missing emails. I did not. Then they said they would do some "back end" things and give it an hour or 2. So, we'll see.
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d_021329
Contributor
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83 Messages
2 months ago
Xfinity was able to restore the handful of emails randomly missing in my inbox. It took 2 attempts, first by chat then on here with direct message. So a total of over 4 hours to get restored. A folder showed up in my XFinity and Outlook accounts (Outlook took a little while longer). Hope this helps others.
(edited)
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