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leojn
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18 Messages

Sunday, May 31st, 2026 8:38 PM

missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

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1 hour ago

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XfinityDuron

Official Employee

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771 Messages

1 day ago

Have you tried simply signing out and back into the platform? 

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leojn

Contributor

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18 Messages

21 hours ago

You mean my Microsoft account? I am using outlook 365 as my client.

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XfinityDuron

Official Employee

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771 Messages

Correct, have you tried completely signing out and back into your account?

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21 hours ago

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leojn

Contributor

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18 Messages

Yes - I just did it now and closed my browser and now it seems to only go back two months, which is worse. 

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8 hours ago

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leojn

Contributor

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18 Messages

It seems to be slowly loading, so lets give it a day and see if it all comes back. It is now back to February '26

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7 hours ago

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XfinityJanelle

Official Employee

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2.2K Messages

Great to hear it is starting to come back. Sounds like a good plan, we will be standing by if you need us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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leojn

Contributor

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18 Messages

It stopped at the same date as before  April of 2022. I have mail going back to 1999. Was there any policy in place at Xfinity to delete mail older than a certain time? I had to rebuild my machine last April and reconnect all my accounts. Prior to that I had all my email going back to 1999. Something happened when I rebuilt the machine and reconnected I believe that stopped attaching the IMAP mail on the Comcast servers to my client account at a certain date. Can you please check if there is any policy on this?

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7 hours ago

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EG

Expert

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118.2K Messages

1 hour ago

Concern moved here to the E-mail help section.

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